Rolanda Ramirez
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
4
4
years of professional experience
Work History
Properties Manager
AMC Properties
06.2020 - 02.2024
- Operate the property within financial guidelines
- Perform daily physical inspections of the property and coordinate with the maintenance team
- Maintain direct supervision of all staff, including work schedules, the delegation of duties, and conflict resolution
- Interview and hire all property employees
- Ensure all AMC policies and procedures are upheld and infractions are properly reported
- Meet leasing objectives by ensuring proper sales techniques are used including first-hand leasing
- Exercise independent judgment and discretion to handle and resolve resident requests or concerns
- Take responsibility for administrative duties including required reporting
- Implement, design, and maintain a resident retention program, i.e., newsletter, resident referral program, and/or social activities
- Design/maintain a marketing and advertising concept for property staff to implement
- Ensure property compliance with OSHA, Fair housing, and AMC safety guidelines
- Investigate and/or report any incidents regarding the residents, employees, vendors or others regarding the property
Assistant Property Manager
AMC Properties
Stockton, CA
- Oversee file management and run assigned reports
- Utilize proper customer service and sales techniques and ensure an efficient and courteous response to all resident requests
- Collect all monies due and oversee audit evictions, potential skips, and move-outs by walking units to evaluate occupancy
- Finalize move in/out and renewals files and enter data into property management software
- Oversee resident renter’s insurance procedure
- Collect deposits and process future residents’ applications
Education
High School Diploma -
Irvington High School
Fremont, CA07-1985
Skills
- Excellent organizational skills
- Attention to detail
- Motivated to learn and grow
- Customer service
- Sales techniques
- Property management
- Staff supervision
- Conflict resolution
- Administrative duties
- Marketing and advertising
- OSHA compliance
- Fair housing compliance
- Resident retention program
- File management
- Property management software
- Renters insurance procedure
- Data entry
- Marketing
- Business Administration
- Financial Management
- Strategic Planning
- Performance Management
- Operations Management
- Policy Implementation
- Schedule Preparation
- Lead Generation
- Complex Problem-Solving
- Negotiation
- Staff Management
- Time Management
- Team Leadership
Accomplishments
- I have a Property Manager Certificate from Allied School of Realester
Timeline
Properties Manager
AMC Properties
06.2020 - 02.2024
Assistant Property Manager
AMC Properties
High School Diploma -
Irvington High School
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