Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rolanda Whitfield

Dothan

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Known for saving customer relationships that had been deemed irreparable. Looking for another great opportunity to improve the user experience.

Overview

7
7
years of professional experience

Work History

Care Coordinator

Cardinal Health
12.2024 - Current
  • Maintained accurate records of prescription deliveries and patient interactions.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
  • Processed prescription orders using pharmacy software system.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed positive relationships with customers through friendly interactions.

Customer Service Representative

Cigna Healthcare
01.2023 - 10.2024
  • Receives requests by mail, telephone, or in person regarding insurance claims/policies.
  • Mails or routes claim forms and supporting documentation to various units for final processing.
  • Responsible for documenting and tracking status of colleague inquiries, coordinating appropriate response.
  • Completed comprehensive HIPAA training program covering patient data security, privacy regulations, and legal implications.
  • Responsible for guiding the team, setting goals, and providing feedback and support to ensure that the team meets its objectives

Online Support Representative

Wayfair
09.2021 - 01.2023
  • Answered questions from customers that came in through the company's online chat feature.
  • Maintained understanding of company computer software, products and services.
  • Walked customers through online demonstrations to support better understanding of product features.
  • Volunteered to help with email-based and phone support to customers at times when the department was swamped with calls and messages.

Customer Care Representative

Everise
08.2020 - 08.2021
  • Company Overview: (Temp)
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Audited customer account information to identify issues and develop solutions.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Obtained prior authorization for patients requiring a Medical procedureWorked with all commercial insurance companies along with Medicare and Medicaid.
  • Remained in compliance with customer and client policies (HIPAA).
  • (Temp)

Cashier

Ross Dress for Less
11.2018 - 03.2020
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

High School Diploma -

DOTHAN HIGH SCHOOL
06-2020

Skills

  • Prescription processing
  • HIPAA compliance
  • Patient record management
  • Pharmacy software
  • Insurance verification
  • Customer relationship management
  • Claims processing
  • Data entry accuracy
  • Time management
  • Policy adherence
  • Medical terminology

Timeline

Care Coordinator

Cardinal Health
12.2024 - Current

Customer Service Representative

Cigna Healthcare
01.2023 - 10.2024

Online Support Representative

Wayfair
09.2021 - 01.2023

Customer Care Representative

Everise
08.2020 - 08.2021

Cashier

Ross Dress for Less
11.2018 - 03.2020

High School Diploma -

DOTHAN HIGH SCHOOL

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