Summary
Overview
Work History
Education
Skills
Languages
Knowledge
Programs
Timeline
Generic

Rolanda Zephirin

West Palm Beach,FL

Summary

Front Desk Agent with an extensive background in the hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests, and managing check-in and check-out processes. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly organized, responsible, proactive, and punctual.

Overview

8
8
years of professional experience

Work History

Service Host TA

Walmart
West Palm Beach, FL
05.2023 - Current
  • Greeted customers upon their arrival and provided them with a warm welcome.
  • Handled customer returns according to company policy, issuing refunds or exchanges as appropriate.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Processed payments using cash register or point-of-sale system.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.

Retail Associate

Ross Dress for Less
West Palm Beach, FL
04.2023 - 06.2023
  • Stocked and cleaned shelves while maintaining neat and orderly store.

Recepcionist Front Desk

Umbral Curio Collection by Hilton
Mexico, Federal District
08.2022 - 01.2023
  • Assisted with check-in and check-out procedures for guests.
  • Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
  • Handled payment processing and provided customers with receipts and proper bills and changes.
  • Computed bills, collected payments, and made changes for guests.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Resolved customer complaints promptly and courteously.
  • Answered phones, responded to inquiries, and took messages.
  • Make and confirm reservations.
  • Arranged tours, taxis, or restaurant reservations for customers.
  • Maintained cleanliness of the lobby area at all times.
  • Collaborated with colleagues to ensure smooth operations of front desk area.

Front Desk Receptionist

Strara Boutique hotels
MEXICO, Federal District
05.2018 - 01.2022
  • Check-in and check-out procedures for guests.
  • Greeted customers warmly and made them feel welcome.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
  • Make and confirm reservations.
  • Computed bills, collected payments, and made changes for guests.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Reported any discrepancies immediately upon discovering them.
  • Arranged tours, taxis, and restaurant reservations for customers.

Front Desk Receptionist

Residencia Polanco
MEXICO, Federal District
02.2016 - 05.2018
  • Processing check in check out
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Education

Some College (No Degree) - Operación De Microcomputadoras

CECATI 157
Mexico
01-2011

Some College (No Degree) - Administración De Empresas Turísticas

Universidad Icel
Mexico
01-2010

High School Diploma -

Centre De Formation Classique
Haiti
08-2005

Some College (No Degree) -

Chuck Shaw Technical Education Center
West Palm Beach, FL

Skills

  • Positive attitude
  • Attention to Detail
  • Excellent Communication
  • Flexible and Adaptable
  • Teamwork
  • Ability to exceed
  • Customer Service
  • Problem-Solving
  • Microsoft Office
  • Organization and Time Management

Languages

English
Professional
Spanish
Full Professional
French
Native/ Bilingual

Knowledge

  • PMS: OnQ, Opera, OfiHotel, Front2Go and EasyRez.

Programs

  • Word, Excel, PowerPoint, Access.

Handle: Computer, Printer, Scanner, Copiers.

Timeline

Service Host TA

Walmart
05.2023 - Current

Retail Associate

Ross Dress for Less
04.2023 - 06.2023

Recepcionist Front Desk

Umbral Curio Collection by Hilton
08.2022 - 01.2023

Front Desk Receptionist

Strara Boutique hotels
05.2018 - 01.2022

Front Desk Receptionist

Residencia Polanco
02.2016 - 05.2018

Some College (No Degree) - Operación De Microcomputadoras

CECATI 157

Some College (No Degree) - Administración De Empresas Turísticas

Universidad Icel

High School Diploma -

Centre De Formation Classique

Some College (No Degree) -

Chuck Shaw Technical Education Center

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Rolanda Zephirin