Rolande Fortune
Brockton,Massachusetts
Summary
Dedicated Direct Support Professional with a strong focus on client advocacy, safety protocol adherence, and medication administration. Committed to enhancing client independence and improving communication among families and staff.
Overview
3
3
Languages
20
20
years of professional experience
Work History
Ed Residential-Direct Support professional
Mayinstitute
Randolph , Massachusetts
05.2023 - Current
- Facilitated daily living activities, enhancing client independence and self-sufficiency.
- Monitored client behavior and actively engaged clients in recreational activities to promote social interaction and well-being.
- Collaborated with families and staff to ensure effective communication.
- Documented client progress and reported changes in behavior or needs.
- Maintained clean, organized environments to ensure client safety and improve overall satisfaction.
Direct Support Professional
Road to Responsibility
Brockton, Massachusetts
02.2022 - 2023
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Implemented safety protocols to ensure a secure environment for clients.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Collaborated with families to provide updates on client progress and needs.
- Followed care plan and directions to administer medications.
Assistant Manager
Universal Motors Nissan Dealership
Port-Au-Prince, Haiti, Haiti
02.2007 - 07.2021
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily dealership operations and staff scheduling.
- Coordinated customer service initiatives to enhance client satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
Education
BBA - Information And Computer Skills
CMP
Port-AU-Prince,Haiti01-2005
Bachelor of Science - Management And Administration
CUMP
Port-Au-Prince, Haiti08-2004
University Lumiere
Port-Au-Prince, HaitiSkills
- Care plan execution
- Medication management
- Behavior tracking
- Safety compliance
- Client engagement
- Client support
Languages
English
Full Professional
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Timeline
Ed Residential-Direct Support professional
Mayinstitute
05.2023 - Current
Direct Support Professional
Road to Responsibility
02.2022 - 2023
Assistant Manager
Universal Motors Nissan Dealership
02.2007 - 07.2021
BBA - Information And Computer Skills
CMP
Bachelor of Science - Management And Administration
CUMP
University Lumiere