Roland Pettis
Greenville,SC
Summary
Adaptable healthcare and pharmaceutical professional with experience in inside sales, care coordination, and customer service. Skilled in telephonic outreach, CRM documentation, and order management, with a focus on accurate support and strong client relationships.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Rosemont Pharmaceuticals
Greenville, SC
12.2025 - 10.2026
- Engaged pharmacies and healthcare clients to promote Rosemont Pharmaceuticals product lines.
- Developed expertise in pharmaceutical products and sales processes to enhance customer interactions.
- Built customer relationships through clear phone and email communication.
- Processed customer orders and updated CRM records to ensure data accuracy.
Concierge Customer Service Representative
MedWatch
Remote, FL
12.2024 - 11.2025
- Assisted members with benefits and healthcare inquiries, providing accurate information and support.
- Responded to telephone and email inquiries from members and providers, ensuring adherence to service standards.
- Performed outgoing calls to provide case updates and network steering guidance for MedWatch (demos, information for case completion, re-direction for network steering, etc.)
- Negotiated with providers to secure acceptance of plans without network agreements or out-of-network providers.
Care Coordinator II
One Call
Remote, FL
06.2021 - 11.2024
- Coordinated injured worker appointments across One Call care management services.
- Resolved scheduling issues with clinics, vendors, and claims teams.
- Documented interactions and updates in One Call client systems.
- Maintained accurate client records in accordance with agency policies and procedures.
Registered Pharmacy Technician
Manifest Pharmacy
Greer, South Carolina
07.2019 - 12.2020
- Maintained accurate medication records, including dosages and patient details, to support safe medication dispensing.
- Ensured compliance with pharmacy policies and privacy requirements to protect patient information.
- Reviewed patient profiles to recommend additional products, enhancing patient care and satisfaction.
- Ensured correct patient address to facilitate timely delivery. and confirmed delivery address before shipping.
Education
Health Information Management
Santa Barbara City College
Santa Barbara, CASkills
- Pharmaceutical sales
- Pharmaceutical product knowledge
- Customer relationship management
- Sales order management
- CRM expertise
- Telephonic outreach
- Pharmaceutical sales
Timeline
Inside Sales Representative
Rosemont Pharmaceuticals
12.2025 - 10.2026
Concierge Customer Service Representative
MedWatch
12.2024 - 11.2025
Care Coordinator II
One Call
06.2021 - 11.2024
Registered Pharmacy Technician
Manifest Pharmacy
07.2019 - 12.2020
Health Information Management
Santa Barbara City College