Roland Farrell Ntedika
Carlisle,PA
Summary
Entry-level IT professional with expertise in system administration and technical support. Proficient in troubleshooting and resolving technical issues efficiently. Solid foundation in cybersecurity principles, networking, and operating systems. Committed to delivering high-quality IT solutions and support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber And Lyft
Carlisle, Pennsylvania
08.2019 - Current
- Navigated city routes to ensure timely rides for passengers.
- Communicated with riders to improve trip experience.
Apple Technician
Syncreon
Carlisle, Pennsylvania
04.2018 - 06.2019
- Delivered technical support to customers and staff on Apple products, enhancing user experience.
- Diagnosed and repaired Apple devices to ensure optimal performance.
Computer Repair Technician
Police Department
Kinshasa, Congo
01.2013 - 08.2017
- Installed and configured software applications, facilitating seamless departmental use and improving user experience.
- Provided technical support to police officers and administrative staff.
Education
Bachelor of Science - Computer Science
Universite Libre De Kinshasa
Kinshasa, Congo08-2016
Skills
- Cybersecurity
- Help Desk Support
- Troubleshooting
- Attention to detail
- Customer relationships
- Virtualization Cloud computing
- Technical support
- Office 365
- Mobile Device Management (MDM)
- Computer Network Management
- Backup and recovery
- Operating Systems (OS)
Languages
English
Full Professional
French
Native/ Bilingual
Certification
- ComptIA A+
- Scrum Master
Timeline
Uber Driver
Uber And Lyft
08.2019 - Current
Apple Technician
Syncreon
04.2018 - 06.2019
Computer Repair Technician
Police Department
01.2013 - 08.2017
Bachelor of Science - Computer Science
Universite Libre De Kinshasa