Rolando Berch
Charlotte,NC
Summary
I am a dedicated and disciplined professional with a diverse background in both military and civilian roles. Currently serving as a U.S soldier, demonstrating strong leadership, teamwork and problem- solving skills in high-pressure environments. I Previously managed hotel operations, showcasing expertise in customer service, staff management and operational efficiency. In addition I have excellent verbal and written communication skills which enables me to cultivate positive relationships which aids in achieving my goals. I have proven to be adaptable and I excel in dynamic settings, committed to achieving organizational goals and fostering positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Soldier
US Army
07.2020 - Current
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Assisted community members in disaster relief efforts, including clean up and rebuilding.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Conducted regular maintenance of equipments, weapons and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Assisting in planning and execution of large- scale fueling missions during military exercises or deployment.
- Fought in military combat with heavy weapons.
- Coached and mentored new recruits for motivated, high-performing teams.
- Performed fueling and de-fueling operations for over 6 aircraft in the avation environment.
- Inspected fueling equipment and reported malfunctions and inconsistencies for proper maintenance.
Hotel Manager
Sleep Inn Hotel
04.2017 - 06.2020
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
Front Desk Receptionist
Quality Inn Hotel
05.2015 - 03.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
Education
Bachelor of Arts - Criminal Justice
Johnson C Smith University
Charlotte, NC05.2015
Skills
- Critical Thinking
- Weapon Maintenance
- Vehicle operation
- Strong Work Ethic
- First aid
- Team Collaboration
Accomplishments
- Recipient of two Army achievement medals
- Shift leader for the Avation Re -fueling team
- Ammunition Specialist
Certification
- Petroleum Supplier Certification
- Army individual Trade School - Graduated top of class.
Timeline
Soldier
US Army
07.2020 - Current
Hotel Manager
Sleep Inn Hotel
04.2017 - 06.2020
Front Desk Receptionist
Quality Inn Hotel
05.2015 - 03.2017
Bachelor of Arts - Criminal Justice
Johnson C Smith University