Rolando Campbell

Handled customer inquiries and suggestions courteously and professionally.

Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in brand.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Handled escalated customer complaints effectively, leading to satisfactory resolutions for both client and company.

Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.

Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.

Increased productivity by assisting in loading/unloading vehicles when necessary, expediting delivery process.

Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.

Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.

Maintained accurate delivery records, ensuring all packages were accounted for and delivered to correct recipients.

Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.