Rolando Deltoro
Miami,FL
Summary
Experienced in creating and maintaining schedules for home healthcare aides. Excel at organizing and arranging schedules for clients and patients in alignment with healthcare plans and personnel availability. Diligently maintain all statistics and reports related to staff and patients. Responsible for accurately entering and regularly updating client and staff information in a database. Effectively manage information databases containing details of staff and clients. Proactively reach out to healthcare providers, personnel, and clients to ensure smooth communication regarding any schedule changes. Build strong professional relationships with clients and prioritize delivering excellent service. Actively participate in activities or programs aimed at enhancing service quality. Contribute to the organization's success. Keen eye for detail, ensuring accuracy and proper maintenance of scheduling systems. Respect patient/client confidentiality while keeping the team manager informed about any schedule conflicts.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Caregiver Manager / Scheduler
Senior Helpers
2015.09 - Current
- Create and maintain schedules for home healthcare aides (staff)
- Arrange or organize schedules for clients and/or patients in line with healthcare plans and availability of healthcare personnel that will attend to them (patients)
- Perform maintenance of all statistics and reports that have to do with both staff and patients
- Responsible for properly entering client and staff information into a database, and also updating it on a regular basis
- Carry out management of the information databases that contain details of both staff and clients
- Reach out to health care providers or personnel and clients with regards to changes in schedule that may come up on a daily basis
- Build professional relationship(s) with clients so as to ensure excellent service delivery
- Participate in activities or programs that help enhance the quality of service that is being rendered by the organization's staff
- Ensure scheduling systems are properly maintained
- That is, ensure accuracy of scheduling systems
- Show respect for patients/clients by maintaining confidentiality
- Keep the team manager updated as regards conflict in schedules.
Director Marketing Communications
Grace Manor Assisted Living
2012.10 - 2015.08
- Drove competitive analysis projects to better understand market trends, informing more effective marketing strategy adjustments.
- Increased lead generation with targeted digital advertising campaigns aligned with business objectives.
- Streamlined internal communications for increased efficiency, utilizing a centralized content management platform.
- Aligned sales and marketing goals, fostering collaboration among teams for improved revenue generation.
Pre-Press Manager
Sunshine Printing
2003.01 - 2011.09
- Pre-Press Output and Art Creation
- Website Automation and SEO
- Responsible for Supervising all Aspects of In-House Printing Process.
Education
Associate's Degree - Graphics Arts and Communication
Miami Dade College
Miami, FL01.1996
Skills
- Management
- Budgets
- Social Media
- Sales
- Microsoft Office
- Microsoft Excel
- Inventory Management
- Marketing
- Strategic Planning
- Customer Service
Certification
- ORGANIZATIONAL DATA SECURITY FUNDAMENTALS - Cybrary
- Diploma in Social Media - Alison
- ADL / Kinser Healthcare Software, 01/2017, 01/2017
- Sonneto Healthcare Software
- Alzheimers Senior Gems Trained - Senior Helpers
- Diploma in Social Media Marketing
- Introducing the Art of Negotiation - Stanford Continuing Studies
Additional Information
Alzheimer's and Dementia Certified Instructor.
TESOL / TEFL Certification.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Caregiver Manager / Scheduler
Senior Helpers
2015.09 - Current
Director Marketing Communications
Grace Manor Assisted Living
2012.10 - 2015.08
Pre-Press Manager
Sunshine Printing
2003.01 - 2011.09
Associate's Degree - Graphics Arts and Communication
Miami Dade College
- ORGANIZATIONAL DATA SECURITY FUNDAMENTALS - Cybrary
- Diploma in Social Media - Alison
- ADL / Kinser Healthcare Software, 01/2017, 01/2017
- Sonneto Healthcare Software
- Alzheimers Senior Gems Trained - Senior Helpers
- Diploma in Social Media Marketing
- Introducing the Art of Negotiation - Stanford Continuing Studies
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