Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Accomplishments
Timeline
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Rolando Elizalde

Arlington,TX

Summary


Professional with strong background in customer service and team leadership. Skilled in managing daily operations, resolving customer issues, and enhancing service efficiency. Known for fostering team collaboration, adapting to changing needs, and delivering consistent results. Proficient in communication, conflict resolution, and operational oversight, ensuring high standard of service.

Overview

25
25
years of professional experience

Work History

Customer Service Shop Manager

MEI Groups
05.2024 - Current
  • Improved team productivity through effective delegation of tasks and responsibilities.
  • Maintained a clean, organized shop environment to enhance customer experience and ensure safety compliance.
  • Coordinated employee schedules effectively, reducing payroll costs without compromising service quality or coverage.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Shop Manager

R.E Auto Repair
10.2010 - 05.2024
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Controlled costs by effectively negotiating with vendors.
  • Developed and maintained courteous and effective working relationships.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.

Store Manager

Oreilly Auto Pats
07.2004 - 09.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Enhanced team productivity by implementing new scheduling system that streamlined allocation of resources.

Customer Service Representative

AutoZone
04.2003 - 06.2004
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Automotive Technician

Professional Auto Care
07.2000 - 09.2003
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Education

High School Diploma -

Everman Joe C Bean High School
Everman,Tx

Skills

  • Customer relationship building
  • Scheduling and planning
  • Team management
  • Goal setting and achievement
  • Delegation and prioritization
  • Strong leadership
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Troubleshooting skills
  • System repairs

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and mentored employees.

Timeline

Customer Service Shop Manager

MEI Groups
05.2024 - Current

Shop Manager

R.E Auto Repair
10.2010 - 05.2024

Store Manager

Oreilly Auto Pats
07.2004 - 09.2010

Customer Service Representative

AutoZone
04.2003 - 06.2004

Automotive Technician

Professional Auto Care
07.2000 - 09.2003

High School Diploma -

Everman Joe C Bean High School

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Rolando Elizalde