Rolando Garcia

• Answered phone calls to assist customers with questions and orders.
• Greeted customers promptly and responded to questions.
• Conducted price checks for special orders or discounts as requested by customers.

Greeting of customers, cash register balance. Maintenance of sales floor, cleaning. Stocking of merchandise and rotation of goods.

• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Maintained work area and kept cash drawer organized.
• Stocked shelves with merchandise when needed.
• Issued receipts, refunds, credits or change due to customers.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Answered customer questions and provided store information.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Followed company security procedures for handling large sums of money.
• Collected payments and provided accurate change.
• Counted and balanced cashier drawers.
• Verified customer age requirement for alcohol or tobacco purchases.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Helped customers find specific products, answered questions, and offered product advice.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Balanced daily transactions on a computerized point-of-sale system.
• Offered customers carry-out service at completion of transaction.
• Ensured compliance with all safety regulations within the store environment.

• A self-motivated and organized professional with over 35 years experience providing thorough and skillful support to department managers
• Experience with governmental issues and regulations of tax compliance negotiations
• Customer service contact, adjusting and reviewing tax returns per documentation supplied by taxpayer in response to correspondence received pertaining to an audit or an error on tax return
• Analyze taxpayer's financial information, in order to help them establish an installment agreement with a balance due, and discuss alternative payments for installment agreement
• Review accounts, for any refunds that may have been applied to any previous balance dues, or if any refunds that may have previously been issued out and returned to account
• Accept incoming payments from taxpayers, and appropriately apply to their tax accounts