ROLANDO GEORGE TEMPLO
Chicago,IL
Summary
I am a hardworking, dedicated, and resilient professional, with extensive experience in marketing and customer service with a positive attitude. I am currently looking for a position in an encouraging environment that offers growth, increased benefits in these tough times, as well as the opportunity to help the company efficiently and productively with my abilities. Resourceful Officer with a knack for completing tasks efficiently and productively. Specialize in strategic planning, conflict resolution, and risk management, ensuring smooth operations and safety protocols are always followed. Excel in leadership, communication, and problem-solving, bringing value to teams by fostering collaboration and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Marketing Executive
Trainovate
06.2024 - 01.2025
- Created content for various digital channels, including website, social media and email.
- Planned and organized public relations and promotional events.
- Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
Transfer Officer (Voice)
New Education Relief (NER)
01.2023 - 12.2024
- Oversaw the development and implementation of operational procedures.
- Championed innovation and continuous improvement initiatives.
Customer Service Representative Voice/Non-Voice
WNS
01.2022 - 01.2023
- Addresses inquiries about the program and/or troubleshooting issues of consumers and provide exceptional Customer Service specializing in flight accounts, dedicated to ensuring smooth and memorable travel experiences through inbound or outbound phone calls daily
Marketing Professional
Nissan Philippines
01.2019 - 01.2022
- Handles financing requirements and documents for clients' application and vehicle release, determines product pricing based on demand and supply, and helps the firm to maximize its profit by providing quality customer service, product development, and online advertising
Marketing Professional
Camella Homes Vista Land and DMCI
01.2017 - 01.2019
- Identifies and formulates strategies and techniques used to attract customers to buy real-estate properties around Cavite
Education
Bachelor of Science - Operations Management
STI College Las Pinas
01.2017
High school -
Sto. Niño De Eucharistia Academy
01.2013
Skills
- Write E-mails
- Write letters
- Write reports
- Excellent presentation
- Negotiation
- Resolving arguments
- Creative problem solving
- Understanding of social media platforms
- Multimedia design
- Multitasking
- Ability to work under limited supervision
References
Available upon request.
Timeline
Marketing Executive
Trainovate
06.2024 - 01.2025
Transfer Officer (Voice)
New Education Relief (NER)
01.2023 - 12.2024
Customer Service Representative Voice/Non-Voice
WNS
01.2022 - 01.2023
Marketing Professional
Nissan Philippines
01.2019 - 01.2022
Marketing Professional
Camella Homes Vista Land and DMCI
01.2017 - 01.2019
Bachelor of Science - Operations Management
STI College Las Pinas
High school -
Sto. Niño De Eucharistia Academy
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