Rolando Guerrero
Glendora
Summary
Detail-oriented Professional with expertise in cleanliness and hygiene management. Enhanced workplace health through reliable cleaning practices and collaboration within teams. Demonstrated proficiency in cash handling and customer service in fast-paced retail environments, ensuring operational efficiency and high levels of customer satisfaction.
Overview
7
7
years of professional experience
Work History
Cleaner
ABM Industries Inc.
Irwindale, CA
08.2024 - Current
- Maintained cleanliness and sanitation standards across diverse facilities.
- Operated cleaning equipment such as floor scrubbers and industrial vacuums.
- Adhered to safety protocols while handling hazardous materials and chemicals.
- Conducted routine inspections to ensure compliance with health regulations.
- Assisted in inventory management of cleaning supplies and equipment.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Implemented best practices leading to enhanced workplace hygiene standards.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Ensured cleanliness and organization of office spaces, including restrooms and common areas.
Cashier/Customer Service
El carnes
Aguascalientes, Ags.
08.2019 - 08.2020
- Implemented scheduling changes to improve efficiency, Oversaw food app submissions to streamline operations, Conducted inventory checks to maintain stock levels, Oversaw computer equipment administration to support team needs and Coordinated home delivery logistics for customer satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and ensured correct change distribution.
- Assisted with inventory management by restocking shelves and monitoring stock levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained accurate cash drawer and balanced daily sales reports.
- Ensured cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to streamline checkout processes during peak hours.
- Welcomed customers and helped determine their needs.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Education
High School Diploma - Tecnología de la información y la comunicación
Universidad Tecnológica De Aguascalientes
Aguascalientes, Ags.07-2019
Bachelor of Technology - Tecnología
Colegio De Bachilleres Del Estado De Zacatecas
Apulco, Zac.05-2017
Skills
- Organizational skills
- Reliability and punctuality
- Product restocking
- Food preparation
- Communication skills
- Customer support
- Punctuality
- Sanitation practices
- Empathy
- Cash management
- Patience and empathy
- Supply organization
- Maintenance routines
- Inventory restocking
- Customer support excellence
Languages
Español - Nativo
Ingles - Principiante
Timeline
Cleaner
ABM Industries Inc.
08.2024 - Current
Cashier/Customer Service
El carnes
08.2019 - 08.2020
High School Diploma - Tecnología de la información y la comunicación
Universidad Tecnológica De Aguascalientes
Bachelor of Technology - Tecnología
Colegio De Bachilleres Del Estado De Zacatecas