Erick Huezo
Norcross,Ga
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 8 years of experience working in busy customer service environments.
Overview
8
8
years of professional experience
Work History
Universal Banker
Truist Bank
09.2023 - 02.2024
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
Package Handler
FedEx
04.2023 - 09.2023
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Bi-lingual Teller
Wells Fargo
03.2022 - 02.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
Member Specialist
Sam’s Club
04.2021 - 02.2022
- Assist with the training of Frontline Service Associates on company procedures and processes such as teaching new technologies and delivering new program rollout training
- Collaborate with managers and business partners to identify priorities, deadlines and expectations; recommending ways to address improvement opportunities
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Assistant Manager
QuikTrip
04.2017 - 04.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
Cashier
Chick Fil A
10.2015 - 03.2017
- Responsible for completing sales transactions and performing functions which may include upkeep of the dining room/restrooms, stocking, and performing all other responsibilities as directed by the manager on duty.
- Built relationships with customers to encourage repeat business.
Education
Business Administration
Georgia Gwinnett College
Lawrenceville, GA05.2027
Diploma -
Central Gwinnett High School
Lawrenceville, GA05.2018
Skills
- Critical Thinking
- Risk Management
- Deadline Driven
- Active Listening
- Customer Service
- Teamwork
- Motivation
- Organized
- Problem solving
- Inventory Records
Languages
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Universal Banker
Truist Bank
09.2023 - 02.2024
Package Handler
FedEx
04.2023 - 09.2023
Bi-lingual Teller
Wells Fargo
03.2022 - 02.2023
Member Specialist
Sam’s Club
04.2021 - 02.2022
Assistant Manager
QuikTrip
04.2017 - 04.2021
Cashier
Chick Fil A
10.2015 - 03.2017
Business Administration
Georgia Gwinnett College
Diploma -
Central Gwinnett High School
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