ROLANDO JIMENEZ
Baypoint ,CA
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
12
12
years of professional experience
Work History
Senior Assistant
PAPA PAL
10.2023 - Current
- Assisting the elderly with housework
- Taking them to medical appointments
- Shopping
- Parks
Freelance Graphic Designer
My Own Work
06.2012 - Current
- Enhanced client satisfaction by delivering high-quality graphic design projects within tight deadlines.
- Developed eye-catching marketing materials for various clients, increasing brand recognition and sales.
- Collaborated with cross-functional teams to ensure seamless integration of graphic elements into web and print designs.
- Designed visually appealing presentations for corporate clients, improving audience engagement during meetings.
- Created compelling visual identities for new businesses, establishing a strong brand presence in the market.
- Designed custom illustrations for diverse clientele, adding a unique touch to each project while reinforcing brand identity guidelines.
- Used [Software] to create images and layouts.
Customer Service Representative
GOLOSI SNACKS
03.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Manager
4life
08.2014 - 10.2019
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
- Led daily team meetings to review performance, set targets and motivate staff.
Education
High School Diploma -
UDG
Skills
- Strong Organization
- Meeting Facilitation
- Customer Service
- Inventory Control
- Microsoft Office Suite
Languages
Spanish
Native or Bilingual
Timeline
Senior Assistant
PAPA PAL
10.2023 - Current
Customer Service Representative
GOLOSI SNACKS
03.2022 - 12.2023
Customer Service Manager
4life
08.2014 - 10.2019
Freelance Graphic Designer
My Own Work
06.2012 - Current
High School Diploma -
UDG
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