Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Interests
Timeline
Generic

ROLANDO LINARES

RICHMOND ,VIRGINIA

Summary

Dynamic Inside Sales Representative with a proven track record at Alside Supply Center, excelling in customer relationship management and upselling. Recognized for enhancing customer satisfaction and driving sales revenue through tailored solutions and exceptional service. Adept at maintaining product knowledge and fostering strong client connections to achieve business goals.

Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.

Overview

18
18
years of professional experience

Work History

Inside Sales Representative

Alside Supply Center
09.2022 - 07.2025
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Sales Associate

Triangle Fastener Corporation
03.2017 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Purchasing Agent

Blueprint Automation
05.2007 - 09.2015
  • Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
  • Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
  • Maintained complete documentation and records of all purchasing activities.
  • Ensured timely delivery of materials through effective planning and coordination with suppliers.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Reduced lead times by implementing strategic inventory management practices.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Improved supplier relationships through regular communication and proactive problem solving.
  • Streamlined purchasing processes for increased efficiency and reduced operational costs.
  • Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
  • Collaborated with cross-functional teams to achieve project objectives within budget constraints.
  • Spearheaded annual budgeting process for purchasing department, aligning expenditures with strategic goals.
  • Streamlined supply chain logistics, resulting in improved delivery times by negotiating better contracts with suppliers.
  • Developed and maintained strong relationships with suppliers to ensure best pricing and terms.
  • Led cross-departmental meetings to align purchasing strategies with company-wide goals.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

No Degree - Criminal Justice

Central Texas College
Killeen, TX
05.1995

Skills

  • Product knowledge
  • Customer relationship management
  • Organized and efficient
  • Data entry
  • Interpersonal communication
  • Relationship building
  • Client relationship management
  • Order management
  • Documentation and reporting
  • Goal setting
  • Sales expertise
  • Customer service

Affiliations

  • Freemason

Languages

Spanish
Native or Bilingual

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Outdoor Recreation
  • Cooking
  • I participate in a variety of outdoor recreational activities
  • Team Sports
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Playing Sports
  • I enjoy cooking for friends and family gatherings

Timeline

Inside Sales Representative

Alside Supply Center
09.2022 - 07.2025

Sales Associate

Triangle Fastener Corporation
03.2017 - 09.2021

Purchasing Agent

Blueprint Automation
05.2007 - 09.2015

No Degree - Criminal Justice

Central Texas College

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