Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rolando Lock

Baltimore,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.

Overview

20
20
years of professional experience

Work History

Parking Garage Supervisor

PMS Parking, Inc.
06.2019 - Current
  • Facilitates smooth and efficient operation of assigned parking garage, lot, or facility.
  • Visually inspects all areas of garage for safety and maintenance concerns.
  • Ensures that ticketing machines are loaded and operational.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Served as backup for staff members, responding to system failure and maintenance emergencies.
  • Managed efficient teams of up to 10 employees.

Homeless Shelter Counselor

Saint Francis House
01.2018 - 06.2019
  • Assisted clients with obtaining housing, employment and support resources.
  • Coordinated with different service providers to meet clients' individual needs.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Kept case files updated, accurate and aligned with requirements.

Carpenter

Muscetta Customs, LLC
03.2016 - 01.2018
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Measured materials to determine sizes and quantity required for construction project.
  • Measured, drilled and sawed materials to perform successful home improvements.
  • Planned projects by identifying necessary equipment, tools, and required assistance.
  • Collaborated with other construction workers to coordinate projects and streamline process.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
  • Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
  • Inspected job sites to identify potential hazards and establish protection and safety standards.
  • Planned and executed work with proper tools and materials to maximize efficiency.
  • Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
  • Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
  • Used nail guns, saws and grinders safely and without incident.

Shuttle Driver

Airport Shuttle Of St. Augustine, Inc.
05.2013 - 03.2016
  • Transport customers to and from their residences.
  • Assisted passengers with luggage and other items, loading and unloading with care.
  • Make sure customers are safe and comfortable during transport.
  • Operated with safety and skill to avoid accidents and delays.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Followed company policies and procedures and maintained compliance with standards.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Delivered passengers to destinations safely and on time.

Shuttle Driver

Pass Program South
11.2012 - 05.2013
  • Transport medical students/doctors to and from medical lectures.
  • Operated with safety and skill to avoid accidents and delays.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Followed company policies and procedures and maintained compliance with standards.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Delivered passengers to destinations safely and on time.

Vice President

Red Bear Construction, Inc.
03.2004 - 11.2012
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Identified opportunities to improve business process flows and productivity.
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.
  • Established performance goals for department and provided methods for reaching milestones.
  • Established performance goals for department and outlined processes for achievement.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Used advanced software to prepare documents, reports, and presentations.

Education

Associates of Arts - Psychology

St. Johns River Community College
Saint Augustine, FL
2002

High School Diploma - undefined

St. Augustine High School
Saint Augustine, FL
1999

Skills

  • Active Learning
  • Professional Communication
  • Adaptability and Flexibility
  • Dependable and Consistent
  • Complex Problem-Solving
  • Accurate and Precise

Timeline

Parking Garage Supervisor

PMS Parking, Inc.
06.2019 - Current

Homeless Shelter Counselor

Saint Francis House
01.2018 - 06.2019

Carpenter

Muscetta Customs, LLC
03.2016 - 01.2018

Shuttle Driver

Airport Shuttle Of St. Augustine, Inc.
05.2013 - 03.2016

Shuttle Driver

Pass Program South
11.2012 - 05.2013

Vice President

Red Bear Construction, Inc.
03.2004 - 11.2012

Associates of Arts - Psychology

St. Johns River Community College

High School Diploma - undefined

St. Augustine High School

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Rolando Lock