Rolando Longoria
Boulder,CO
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
9
9
years of professional experience
Work History
Receptionist
Beacon Center for Infectious Disease
08.2023 - 10.2024
- Offered knowledgeable assistance to all incoming patients and visitors, enhancing service experience.
- Scheduled appointments and maintained patient records.
- Answered phone promptly and directed incoming calls.
- Kept reception area clean and neat to give visitors a welcoming first impression
- Supported collection of patient copays, while confirming insurance eligibility
Enrollment Specialist
Clinica Family Health
05.2021 - 01.2023
- Conduct enrollment screening and gather documentation from patients applying for internal Clinica discount, Medicaid and CHP +.
- Answer calls, email and scan documents accordingly.
- Review statistic enrollment outreach data and complete reports.
- Thoroughly explain patient health insurance programs and benefits.
- Monitor patient feedback and identify areas of improvement.
- Excellent customer service, cultural sensitivity, and confidentiality.
Office Technician
Clinica Family Health
07.2019 - 05.2021
- Provided support by copying, faxing, and filing documents.
- Route correspondence, documents, and worked closely with medical team.
- Knowledge and understanding of patient payer terminology, eligibility and insurances accepted,include Medicare, Medicaid, Commercial, and clinic programs.
- Received and forwarded incoming communications, such as phone calls to appropriate staff members.
- Received and processed collection of cash and credit card payments.
- Complete patient registration in EMR and updates with any changes in patient chart.
Cashier
McGuckin Hardware
03.2018 - 07.2019
- Greet customers entering store and responded promptly to customer needs.
- Provide transactions on the register, including exchanges and returns.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restock and organize merchandise in front lanes.
- Work closely with shift manager to solve problems and handle customer concerns.
Cashier
The Home Depot
02.2016 - 03.2018
- Greet customers and answer questions about products and promotions sold throughout store.
- Utilize POS system to handle customer cash and credit card transactions.
- Process transactions for cash, check, and credit card.
- Count money in drawers at beginning and end of each shift.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assist customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Boulder High School
Boulder, COSkills
- Microsoft Office proficient
- Bilingual
- Attention to detail
- Interpersonal communication skills
- Work ethic
- Team work
- Time management
- Leadership
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Beacon Center for Infectious Disease
08.2023 - 10.2024
Enrollment Specialist
Clinica Family Health
05.2021 - 01.2023
Office Technician
Clinica Family Health
07.2019 - 05.2021
Cashier
McGuckin Hardware
03.2018 - 07.2019
Cashier
The Home Depot
02.2016 - 03.2018
High School Diploma -
Boulder High School
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