Rolando Luberta
CHESTERFIELD,Michigan
Summary
Motivated Table Games Floor Manager offering over 42 years in casino gaming of which 25 at MGM Grand Detroit. Seamlessly balancing dealer, supervisor, and manager supervision with promoting enjoyable patron experiences. My professional experience, integrity, and dependability speak for themselves. My focus on culture and being highly driven have taken me to where I am today. I am an excellent problem solver and skill builder along with being vigilant at protecting company assets. My quick and skillful thinking lead to profitability. I am a highly skilled gaming professional seeking to move to the next level.
Overview
25
25
years of professional experience
Work History
Table Games Floor Manager
MGM Grand Detroit Casino
06.1999 - Current
- Optimized scheduling processes to ensure adequate coverage during peak hours without sacrificing employee satisfaction or work-life balance.
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Collaborated with management to develop floor layouts that optimized table placement and overall flow.
- Improved inter-department communication by fostering strong relationships between table games staff and other casino departments.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Contributed to a culture of continuous improvement by regularly participating in meetings and providing valuable input on ways to enhance department operations.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
Education
No Degree - All Basic Required
Coconut Creek High School
Coconut Creek, FL1981
Skills
Exceptional leadership
- Employee Scheduling
- Team Management
- Casino regulations
- Table game operation
- Training employees
- Resolving Complaints
- Compliance Monitoring
- Game knowledge
Languages
Spanish
Native or Bilingual
Timeline
Table Games Floor Manager
MGM Grand Detroit Casino
06.1999 - Current
No Degree - All Basic Required
Coconut Creek High School
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