Rolando Martinez Rubio
IT Technitian/Graphic Designer
Fort Myers,FL
Summary
Dedicated Customer Service Representative for almost 5 years and experience in leadership. Has worked as Supervisor for 7 years, with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proficiency in Computer OS and active learning.
Overview
25
25
years of professional experience
2
2
Languages
Work History
Customer Service Representative/Printer Operator
Lee County Reprographics
Fort Myers, FL
11.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information. Offering advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports. Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Lift Driver
Lift Incorporated
Syracuse, NY
01.2019 - Current
- Goal mission is to give excellent service driving with care.
- Solve customers issues like schedule, late arrivals,
- Oversee for customers satisfaction will be over 50 %.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Arrived on time to customer appointments.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
Passenger Service Agent
Airport Terminal Service, Frontier Airlines
Fort Myers, FL
01.2022 - 01.2022
- Check in passengers and their luggage at the ticket counter and gates
- Patiently handle customer concerns and complaints regarding ticketing and baggage handling
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise
- Make announcements at the gate or over the general PA system regarding flight activity
- Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
- Oversaw ticketing, gate and ramp services.
- Announced flight status updates and information about gate changes over PA system.
- Monitored security and maintained operational protocols.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Assembler
Benchmark Media
Syracuse, NY
01.2020 - 01.2022
- Obtained appropriate tooling and fixtures for each assembly job.
- Labeled components and monitored use to keep accurate records.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assembled components per technical specifications and production guidelines.
- Completed high-quality sound and audio products with skilled assembly of systems, supports and connections.
- Put together analog and digital assemblies of all complexity levels.
Director's Assistant
Puerto Rico and Cuba
Havana, Cuba
08.2008 - 12.2018
- Coordinating the program and travel of groups from Puerto Rico to Cuba
- Coordinating the execution of tasks and supervise the organization of events
- Coordinate hotels, transport for groups
- Coordinate business meetings.
- Scheduled, coordinated and organized meetings and events to promote productive conventions, retreats and other logistics.
- Prepared and edited correspondence, presentations, reports and memos to foster outstanding communication and responsiveness.
- Managed calendar and travel logistics, prioritized inquiries and requests and made recommendations to support smooth day-to-day director engagements.
- Created expense reports, budgets and filing systems for management team.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
CEO
Self Employer
Havana, Cuba
01.2017 - 01.2018
- Maintenance to Computers software, hardware, and test applications
- Proficiency in MS Windows, and support to Operative Systems and Programs.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Consulted with customers to assess needs and propose optimal solutions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Entered income and expense details into business databases to track purchases and address variances.
- Employed prompt decision-making and in-depth research to resolve issues.
- Evaluated suppliers to maintain cost controls and improve operations.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Conducted audit inspections and independent checks to verify parts and materials.
Administrative Assistant
Victoria Ministery
Havana, Cuba
11.2013 - 01.2018
- Maintenance to Computers software, hardware, and test of applications
- Worked on a Call Center during the Campaign Power to Transform in Havana, Cuba
- Built corporate brands by designing cohesive looks between elements.
- Developed creative design for print materials, banners and signs.
- Developed display, marketing and packaging materials to support product branding strategies.
- Created designs and collaborated with technical team to complete projects.
- Applied creative expertise to present marketing concepts.
- Employed design fundamentals when selecting typography, composition, layout and color in design work.
- Set up conference rooms, technology and materials to facilitate meetings.
- Created presentations to inform, motivate and persuade internal and external audiences.
Teacher and Regional Coordinator, PhotographerGraphic Designer
Institute Of Education And Theology - CU
Havana, Cuba
01.2006 - 01.2013
- Participated in the Board of Administration
- Met with pastors to plan and coordinate the training
- Create an environment of confidence and trust between our organization and other organizations
- Be part of the creation and editing of training documents in the organization
- Establish protocols and procedures in education,
- Supervise schools and training within the schools
- Graphic Designer, Designing of posters, banners, magazines
- Maintenance of Computer software, hardware, and test applications
- Auditor,audit the finances of the Organization.
- Proficient in Adobe Suite, MS Windows, and MS Office (Word, Powerpoint, and Excel).
- Administering and maintain Workstations at our Computer Lab
Graphic Designer/Staff Member
Liga Evangelica De Cuba/Vida Plena Ministry
Havana, AR
11.1998 - 03.2008
- Completed in-depth product design tests using updated software tools.
- Built corporate brands by designing cohesive looks between elements.
- Applied knowledge of production to create high-quality images.
- Created designs and collaborated with technical team to complete projects.
- Employed design fundamentals when selecting typography, composition, layout and color in design work.
- Completed final touches for projects before rollout.
- Used Corel Draw Suite to create images and layouts for multiple projects.
Coordinator
National Center of Kidney Transplants, Institute of Nephrology - CU
01.1997 - 01.1998
- Kept patient information up to date
- Coordinated the transplant process including assembling a team and determining the recipient
- Other duties like typing text and word processing
- Educación y formación
- High School Diploma
Education
GED -
Suny Syracuse EOC
Syracuse, NY 04.2019 - 07.2019
Skills
MS Windows
Retail salesCustomer serviceLeadershipAttention to Detail
Organizational Skills
Technical Support
PC and Mac platforms
Desktop Technical Support
Hardware and software installation
Employee training
Money handling abilities
Excellent Communication
Interpersonal Communication
Timeline
Passenger Service Agent
Airport Terminal Service, Frontier Airlines
01.2022 - 01.2022
Customer Service Representative/Printer Operator
Lee County Reprographics
11.2021 - Current
Assembler
Benchmark Media
01.2020 - 01.2022
GED -
Suny Syracuse EOC
04.2019 - 07.2019
Lift Driver
Lift Incorporated
01.2019 - Current
CEO
Self Employer
01.2017 - 01.2018
Administrative Assistant
Victoria Ministery
11.2013 - 01.2018
Director's Assistant
Puerto Rico and Cuba
08.2008 - 12.2018
Teacher and Regional Coordinator, PhotographerGraphic Designer
Institute Of Education And Theology - CU
01.2006 - 01.2013
Graphic Designer/Staff Member
Liga Evangelica De Cuba/Vida Plena Ministry
11.1998 - 03.2008
Coordinator
National Center of Kidney Transplants, Institute of Nephrology - CU
01.1997 - 01.1998