Rolando Mcdonald III
Memphis,TN
Summary
Reliable Ramp Agent with background in aviation operations and customer service. Familiarity with airport regulations, safety procedures, and aircraft handling systems. Known for teamwork skills, strong communication abilities, and commitment to safety standards. Contributed positively to operational efficiency in previous roles by ensuring timely ground services for all flights.
Overview
3
3
years of professional experience
Work History
Internet Fulfillment Associate
Lineage Logistics LLC
Memphis, TN
01.2025 - 03.2025
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Packed items according to customer's specifications and requirements.
- Loaded items onto pallets or into containers for shipment.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
Ramp Agent
Envoy Airlines
Los Angeles, CA
01.2024 - 06.2024
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
Customer Service Cashier
Starbird Chicken
Hermosa Beach, CA
10.2023 - 01.2024
- Balanced cash drawers at the end of each shift.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Ramp Agent
Menzies Aviation
Los Angeles, CA
09.2021 - 07.2022
- Worked in various weather conditions to ensure continuous airport operations.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Maintained accurate records of all GSE used throughout
- Followed safety procedures such as using reflective gear while working on the ramp.
- Collected, sorted and checked baggage tags against flight lists.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
Education
High School Diploma -
Lawndale High School
Lawndale, CA06-2020
Skills
- Problem resolution
- Customer service
- Attention to detail
- Effective communication
- Teamwork and collaboration
- Willing to learn
Timeline
Internet Fulfillment Associate
Lineage Logistics LLC
01.2025 - 03.2025
Ramp Agent
Envoy Airlines
01.2024 - 06.2024
Customer Service Cashier
Starbird Chicken
10.2023 - 01.2024
Ramp Agent
Menzies Aviation
09.2021 - 07.2022
High School Diploma -
Lawndale High School
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