ROLANDO MENDOZA, RN
Miami,FL
Summary
Dedicated and compassionate Registered Nurse (RN), Proven to remain calm under pressure and skillfully handle difficult patients and high stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service. Goal driven, highly ambitious determined and hardworking. Looking for an opportunity to make an immediate contribution to the team.
Overview
10
10
years of professional experience
Work History
Registered Nurse
Top Doc Clinics
05.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment
- Direct patients to exam rooms, assist patient complete questionnaire, and prepare for physician examinations
- Obtained patient vital signs, medical history, and collect medication information
- Performed medical records management, including filing, organizing, and scanning documents
- Collected and documented patient information
- Call and faxed pharmacies to submit prescriptions and refills
- Complete clinical procedures and gathered patient data for interpretation by physician
- Collaborated with medical and administrative personnel to maintain patient- focused, engaging, and compassionate environment
- Completed EKGs and other tests based on patient presentation in office.
Medical Assistant/ Assistant Manager
Azuri Medical Center
06.2020 - 01.2022
- Completed regular inventory counts to verify stock levels, address discrepancies,and forecast future needs
- Mentored team members to enhance professional development and accountability
- Hired employees that reflects office's culture and standard of elevated customer service
- Collaborated to create marketing campaigns based on patient interests and long-term knowledge
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Medical Assistant
Body By Craft
01.2014 - 11.2017
- Obtained patient's vital signs
- Pre and Post-operative patient care
- Following up with patient progress
- IV therapy (vitamins) infusion
- Assist MD in office procedure and surgeries
- Prepared lab specimens for diagnostic evaluation
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
Education
Associate of Science Nursing - Nursing
Florida National University
Miami, FL04.2023
Medical Assistant Diploma - Medical Assistant
Everest Institute
Miami, FL12.2010
Skills
- Bilingual: English/Spanish
- Patient Focused Care and Safety
- Knowledge of Various EMR
- Pre-op and Post- op Care
- Recording Vital Signs
- Collecting Specimens
- IV Administration and Phlebotomy
- Room Cleaning and Restocking
- Suture and Drainage Removal
- Autoclave & Sterilization
- Simple Dressings
- EKG
Accomplishments
- BLS and ACLS American Heart Association
- Preventing Medical Errors
- Registered Nurse License: 9638416
Timeline
Registered Nurse
Top Doc Clinics
05.2022 - Current
Medical Assistant/ Assistant Manager
Azuri Medical Center
06.2020 - 01.2022
Medical Assistant
Body By Craft
01.2014 - 11.2017
Associate of Science Nursing - Nursing
Florida National University
Medical Assistant Diploma - Medical Assistant
Everest Institute
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