Rolando Monteagudo
Lehigh Acres,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
17
17
years of professional experience
Work History
Mortgage Loan Officer
Tewes Mortgage
06.2021 - Current
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Explained different types of loans pertaining to client situations.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Proactively identified solutions for customers experiencing credit issues.
- Monitored pipelines to track and log status of loans.
- Conducted research, gathered information from multiple sources and presented results.
- Participated in team-building activities to enhance working relationships.
- Developed prospects for new loans by conducting 5/10 cold calls weekly.
- Worked with underwriters to fix application problems and resolve issues
Office Manager
Community Health Of South Fl. Inc.
03.2016 - 06.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Delivered performance reviews, recommending additional training or advancements.
- Evaluated employee records and productivity and submitted evaluation reports.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Reduced "No-Shows" appointment rates by 40% increasing overall schedule performance and revenue.
CEO
Shining Island LLC
09.2016 - 03.2018
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Identified new revenue generation opportunities to maximize bottom-line profitability leading to exponential growth for new company in highly competitive market.
- Established foundational processes for business operations.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
Line Cook
Burdines Waterfront
02.2013 - 03.2016
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Developed process that reduced waste and improved supply turnover.
- Grilled meats and seafood to customer specifications.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Sales Supervisor
Prime Group
03.2012 - 11.2012
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Regional Outside Sales Representative
Berner Italia SPA
01.2011 - 03.2012
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Implemented marketing strategies and techniques, increasing revenue, and customer satisfaction.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Visited clients on-site to give benefit-oriented sales presentations.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Conducted over 4 sales meetings per month to prepare sales plans and call schedules based on data analysis and market opportunities
Sales Manager
Vorwerk Folletto SPA
07.2006 - 01.2011
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Evaluated performance against goals and implemented appropriate development plans.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
MLO Licensed - Mortgage Loan Originator
Mortgage Educators And Compliance
Online09.2021
Bachelor of Arts - Health Services Administration
Keiser University
Fort Lauderdale, FL12.2018
High School Diploma -
IPUEC Beremundo Paz
Cuba07.1998
Skills
- Sales Planning
- Process Improvements
- Performance Analysis
- Business Management
- Customer Retention
- Administrative Management
- Business Growth Initiatives
- Operations Management
- Management Team Building
- Strategic Planning and Execution
- Partnership Development
- Competitor Analysis
- Talent Acquisition
- Relationship Building
- Budget Administration
- Strategic Marketing
- Customer Satisfaction
- Business Forecasting
- Budget Development
- Brand Awareness
- Staff Oversight
Accomplishments
- Supervised team of 15 staff members (medical, dental, pharmacy and admin staff members).
- Achieved 0% of the personnel free of Covid by completing and implementing a contingency plan with accuracy and efficiency. This allowed the office to run properly with minimum risks of exposure.
- Supervised team of 8 sales staff members achieving great results in terms of volume and revenue.
- Managed the 2007 Sales Award winning sales team at Vorwerk Folletto.
- Completed and graduated from the Leadership Monroe classes.
- Completed and graduated from the Citizen's Police Academy in Monroe County.
Affiliations
Local Advisory Board member at United Way of Collier County and the Keys
Timeline
Mortgage Loan Officer
Tewes Mortgage
06.2021 - Current
CEO
Shining Island LLC
09.2016 - 03.2018
Office Manager
Community Health Of South Fl. Inc.
03.2016 - 06.2021
Line Cook
Burdines Waterfront
02.2013 - 03.2016
Sales Supervisor
Prime Group
03.2012 - 11.2012
Regional Outside Sales Representative
Berner Italia SPA
01.2011 - 03.2012
Sales Manager
Vorwerk Folletto SPA
07.2006 - 01.2011
MLO Licensed - Mortgage Loan Originator
Mortgage Educators And Compliance
Bachelor of Arts - Health Services Administration
Keiser University
High School Diploma -
IPUEC Beremundo Paz
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