Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rolando Morales

La Habra,CA

Summary

Dynamic Dispatcher with a proven track record at Dependable Highway Express, excelling in customer service and dispatch coordination. Demonstrated exceptional problem-solving skills while managing high-stress situations, ensuring timely deliveries, and reducing errors in dispatch logs. Proficient in dispatch software, fostering teamwork, and maintaining accurate records for efficient operations. Efficient Dispatcher with a solid background in transportation dispatching. Coordinated and managed routes to optimize efficiency, ensuring timely deliveries. Demonstrated strong problem-solving skills and effective communication with drivers and clients.

Overview

32
32
years of professional experience

Work History

Dispatcher

Dependable Highway Express
03.2021 - 08.2025
  • 56Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • I talked with drivers and personnel to coordinate the timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 65 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries, and receipts.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Yard Driver

Granados Trucking
03.2018 - 01.2021
  • Operated yard truck to move empty and loaded trailers safely throughout yard.
  • Improved yard efficiency by implementing proper time management and organizational skills.
  • Promoted a clean workspace through proactive litter removal and general upkeep of the yard area.
  • Informed the supervisor and shipping lead about shipping concerns to avoid backups.
  • Safely operated yard trucks, minimizing accidents and damage to property or equipment.
  • Enhanced workplace safety through consistent adherence to company policies and procedures.
  • Maintained accurate inventory records with meticulous documentation of incoming and outgoing shipments.
  • Effectively communicated with dispatchers, coordinating timely pickup and delivery of freight.
  • Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.
  • Conducted thorough pre-trip inspections on yard equipment, ensuring safe operation throughout shifts.
  • Collaborated with team members to complete tasks efficiently and effectively, fostering a positive work environment.
  • Contributed to a smoother workflow by promptly reporting any maintenance issues or damages on yard equipment.
  • Supported warehouse operations by moving trailers to appropriate dock doors for efficient loading and unloading processes.
  • Increased accuracy in trailer placement by carefully following instructions from supervisors or dispatchers.
  • Complied with driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Completed routine maintenance on truck to keep in working order.

Dispatcher/Inventory Specialist

MegaFr8ways
02.2005 - 03.2018
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
  • Monitored and tracked dispatch communication systems.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 25 fleet vehicles.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Infantryman

Unites States Army
04.1993 - 04.1997
  • Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
  • Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
  • Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Enhanced team efficiency by conducting regular training sessions and tactical drills.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Trained in use of tear gas, passive ordnance, and explosives.
  • Coordinated closely with allied forces during joint operations, enhancing interoperability and mission effectiveness.
  • Employed various weapons systems proficiently in both offensive and defensive engagements.
  • Provided security for military installations by conducting regular perimeter patrols and monitoring access points.
  • Adapted quickly to changing conditions on the battlefield, enabling successful completion of assigned tasks under pressure.
  • Improved unit readiness by maintaining and repairing essential equipment, ensuring optimal performance in the field.
  • Maintained secure communication systems to relay information to and from command teams.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Operated advanced communication systems to maintain constant contact between ground forces and higher headquarters.
  • Evaluated soldier performance through regular assessments and feedback sessions, promoting continuous improvement within the unit.
  • Participated in humanitarian aid missions, delivering essential supplies to affected populations.
  • Built strong relationships with local communities, fostering trust and cooperation for successful missions.
  • Established defensive positions to protect against enemy forces.
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Reduced risk of casualties by implementing strict adherence to safety protocols during live-fire exercises.
  • Improved unit cohesion and readiness by conducting regular physical training sessions.
  • Executed strategic patrols under challenging conditions for enhanced area security.
  • Ensured equipment reliability and readiness through rigorous maintenance routines.
  • Maintained high standards of weapons handling, ensuring safety and preparedness.
  • Trained new infantry soldiers on standard operating procedures.
  • Executed directives from command center with necessary timeliness and efficiency.
  • Guided night patrols to search for enemy forces.
  • Established defensive positions during hostile engagements.

Education

High School Diploma -

Huntington Park Senior High School
Huntington Park, CA
06-1992

Skills

  • Data entry
  • Attention to detail
  • Dispatch software
  • Dispatching procedures
  • Time management
  • Prioritizing calls
  • Problem-solving
  • Dispatch coordination
  • Route navigation
  • Verbal and written communication
  • Emergency protocols
  • Adjusting routes
  • Radio communication
  • Call handling
  • Portpro proficiency
  • Database updates

Languages

Spanish
Professional Working

Timeline

Dispatcher

Dependable Highway Express
03.2021 - 08.2025

Yard Driver

Granados Trucking
03.2018 - 01.2021

Dispatcher/Inventory Specialist

MegaFr8ways
02.2005 - 03.2018

Infantryman

Unites States Army
04.1993 - 04.1997

High School Diploma -

Huntington Park Senior High School

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