Rolando Nunez
Las Vegas,NV
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Key Holder
Oakley
Las Vegas, NV
08.2024 - Current
- Supervised bank deposits and security procedures to support store opening and closing.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Key Holder
Fox Racing
Las Vegas, NV
07.2022 - 06.2024
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Counted and balanced registers.
- Delegated work to staff, setting priorities and goals.
- Partnered with store leadership team to learn and understand management processes and reports.
Sales Associate
Fox Racing
Las Vegas, NV
05.2022 - 07.2023
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
Courtesy Clerk
Alberston's
Las Vegas, NV
06.2021 - 05.2022
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Escorted customers to desired merchandise location.
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Maintained store cleanliness and sanitation through sweeping store and cleaning restrooms.
Education
Engineering
Southwest Career And Technical Academy
Las Vegas, NV05-2023
Associates Degree - Computer Science and Programming
College of Southern Nevada
Las Vegas, NVSkills
- Dependable and Reliable
- Outgoing and Friendly
- Positive Attitude
- Efficient and Courtesy
- Bagging Proficiency
- Teamwork and Collaboration
- Effective Communication
- Multitasking and Prioritization
- Creative Problem Solving
- Understanding Customer Needs
- Customer Assistance
- Order Packaging
- Store Cleaning
- Heavy Lifting
- Valid Driver's License
Timeline
Key Holder
Oakley
08.2024 - Current
Key Holder
Fox Racing
07.2022 - 06.2024
Sales Associate
Fox Racing
05.2022 - 07.2023
Courtesy Clerk
Alberston's
06.2021 - 05.2022
Engineering
Southwest Career And Technical Academy
Associates Degree - Computer Science and Programming
College of Southern Nevada
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