Rolando Ortega
San Juan,PR
Summary
Insurance executive with +20 years’ experience in the P&C Industry overseeing Mexico, Central America, Puerto Rico and Caribbean markets through direct insurance and facultative reinsurance. Results oriented, team working, engaged, focused on deliver organizational performance and goals achievement within ethical, professional, governance, compliance and regulatory framework.
Overview
23
23
years of professional experience
Work History
Property Portfolio Manager – LAC
AIG Insurance
06.2024 - Current
- Working on expanding successful CAT portfolio management strategy from Puerto Rico to Mexico, Ecuador and Miami Fac Desk, focused on reducing volatility while providing sustainable growth.
- Working with CAT portfolio managers and CUO office to monitor our aggregates, define strategies for portfolio optimization and implementing correction actions where required.
- Referral approval point for accounts outside local underwriting authority across LAC.
- Providing guidance and expertise to junior teams on strategy, negotiation, and reinsurance.
- Acting as Deputy Regional Head of Property.
Head of Property – Puerto Rico and the Caribbean
AIG Insurance Company - Puerto Rico
03.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments, turning from extreme soft to a hard market after H. Maria.
- Skilled at working independently and collaboratively in a team environment.
- Successfully Managing Property portfolio for Puerto Rico and the Caribbean in both ways, achieving the growth rates and providing the UW Gain expected by the company.
- Strong monitoring of our CAT aggregates on key perils, Windstorm and Earthquake, managing volatility through coinsurance or ceded fac reinsurance.
- Negotiate ceded fac reinsurance to the open market, supporting the UW team to get the best terms and conditions available, adhering to AIG corporate guidelines, and providing solutions to our business partners.
- Delivering consistent and strong financial results. During the past +6 years the Property Portfolio has grown over 300%, with consistent UW gain each year.
- AIG has been well positioned as a specialized market with expertise, knowledge and discipline writing complex accounts, using coinsurance, captives, reinsurance and multinational solutions.
- Developed a strong relationship with most important distribution channels (Alfa brokers, beta brokers and national brokers), and developed a solid relationship with local and multinational carriers in specific accounts for coinsurance structure.
- Expanded and consolidated our relationship with reinsurance brokers and reinsurers across the Caribbean.
- Developed our underwriting team in Puerto Rico and provided support to LAC Region in training, approvals on referrals, overseeing Mexico in 2019 and supporting Regional manager with key topics such as reinsurance and Catastrophe exposure.
- Mentored Junior and Senior staff members, helping them develop technical, leadership skills and advance their careers within the organization.
- Highly focused on team development through internal and external trainings, coaching, team coaching and mentoring.
- Collaborated with claims department in handling complex cases, resulting in fair claim settlements for all parties involved.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Deputy Manager Global Property - PR and Caribbean
AIG Insurance Company - Puerto Rico
01.2016 - 03.2017
- Supported the Property Manager on daily tasks, managing the portfolio, creating reports to senior management and expanding our relationship with the market.
- In charge of underwriting the legacy Energy portfolio.
- In charge of underwriting new business for Builders Risk policies.
- Oversaw Assumed reinsurance business in the Caribbean, with key brokers such as ARM (Aruba, Curacao, Bonnaire), Vidal and Rodriguez (Cayman Islands, USVI) and Marathon (Jamaica).
- In charge of legacy Dwelling Portfolio during the run-off process during 2016-2017.
- Provided support to Claims department and other internal stakeholders for topics related to reinsurance, coinsurance and policy wordings.
- Underwrite the most complex accounts within Property Portfolio, including multinational accounts.
- Provide training to junior underwriters on fac reinsurance (assumed and ceded).
- Place and negotiate ceded fac reinsurance with direct markets and reinsurance brokers.
- Attend EXCO meetings providing updates of our business plans, forecasts, budget and pipeline.
Large Limits Leader – Mexico and Central America
AIG Seguros Mexico
04.2015 - 12.2015
- In addition to overseeing the Northern Region of Mexico as Property Manager, I was engaged in managing the Large Limits Portfolio (accounts over US$750M in Total Insurable Values) for Mexico and Central America.
- Provide support to Guatemala, El Salvador and Panama on key accounts.
- Responsible for the Terrorism stand-alone portfolio in Mexico, from filing wording with the regulator (Insurance Commissioner) to develop business with key partners.
- Assisted to Regional Large Limits manager with portfolio management and reports to Senior Management.
Property Deputy Manager
AIG Seguros Mexico
08.2013 - 12.2015
- Responsible for main Large Limit accounts within Property portfolio, from reinforcing the relationship with clients and brokers to underwriting, referrals and facultative placements.
- Implemented Multinational programs for Large Limits, ensuring the local policies were properly issued and premium collected.
- Responsible for business development for the Northern region, visiting brokers and clients in Tijuana, Hermosillo, Torreon, Saltillo and Ciudad Juarez.
- Promoted the Terrorism stand-alone policy, a new product launched by AIG in Mexico, during 2013-2014.
- Provided support to Property Manager on key topics such as portfolio management, presentations and reports to Senior Management, Budget, forecast and pipeline.
- Developed and provided training to junior underwriters.
- Provided support to Regional Property Manager with training on reinsurance and Multinational to the LAC Region.
Senior Underwriter - Property
AIG Seguros Mexico
07.2010 - 08.2013
- Analyzed and underwrote Property middle market and large limit accounts for Mexico.
- Placed and negotiated open facultative reinsurance as per AIG guidelines.
- Worked closely with Distribution team on target accounts.
- Worked with Engineering to monitor risk quality of accounts.
- Worked with Multinational team to ensure underlayer policies were issued accordingly.
- Worked on referrals and negotiated approval on new and renewal accounts from Chief Underwriting Office.
- Assisted the Property Manager in training activities for junior underwriters and Professional Associates.
- Participated in industry conferences and seminars to stay informed about the latest trends, regulatory changes, and best practices in underwriting.
- Mentored junior underwriters, fostering their professional growth and enhancing team performance.
- Streamlined underwriting processes for increased efficiency and faster turnaround times.
- Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
Underwriting and Reinsurance Manager
General De Seguros SAB
05.2006 - 06.2010
- Responsible for the Commercial Lines Portfolio in Mexico, including Property, Casualty, Marine, Auto and Aviation.
- Oversaw the ceded reinsurance in Commercial Lines, ensuring adherence to Company guidelines. Support the underwriters in negotiations with direct markets and reinsurance brokers.
- Developed new business strategies with Distribution team and the Chief Underwriting Officer.
- Provided support to Distribution team on Public Tenders for all line of business.
- Responsible of Commercial Auto performance, adjusting rates by region, models and brokers portfolio to correct any deviation in loss frequency and severity.
Senior Underwriter
General De Seguros SAB
05.2006 - 10.2009
- Responsible of underwriting Commercial Lines accounts (Property, Marine, Aviation, Casualty and Auto).
- Oversaw the Commercial Auto portfolio, Personal Auto and Commercial fleets, ensuring profitability for the Company.
- Placed fac reinsurance for Property, Aviation and Marine accounts, with direct negotiation with brokers and reinsurers.
Property Underwriter
Grupo Nacional Provincial SAB
03.2002 - 01.2005
- I was responsible for underwriting new and renewal Property accounts classified as PYME, that had Total Insurable Values below US $35M.
- Oversaw several regional offices within Mexico, promoting the property PYME product with internal Distribution channels.
- Conducted periodic reviews of existing policies, recommending adjustments as needed based on updated risk assessments.
Education
Associate in Reinsurance (ARe) - Insurance
The American Institute For Property & Casualty UW
Malvern, PA08.2023
Associate in Risk Management (ARM) - Insurance And Risk Management
The American Institute For Property & Casualty UW
Malvern, PA06.2020
Chartered Property And Casualty Underwriter (CPCU) - Insurance And Risk Management
The American Institute For Property & Casualty UW
Malvern, PA02.2019
Diploma - Project Management
ITESM
Mexico City, Mex04.2011
Bachelor of Arts - Business Administration
Escuela Comercial Camara De Comercio
Mexico City, Mexico07.2004
Skills
- Highly responsible and reliable
- Client Relations
- Client Relationship Management
- Technical Analysis
- Problem-Solving
- Teamwork and Collaboration
- Critical Thinking
- Decision-Making
- Adaptability
- Mentoring and Coaching
- Active Learning
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Property Portfolio Manager – LAC
AIG Insurance
06.2024 - Current
Head of Property – Puerto Rico and the Caribbean
AIG Insurance Company - Puerto Rico
03.2017 - Current
Deputy Manager Global Property - PR and Caribbean
AIG Insurance Company - Puerto Rico
01.2016 - 03.2017
Large Limits Leader – Mexico and Central America
AIG Seguros Mexico
04.2015 - 12.2015
Property Deputy Manager
AIG Seguros Mexico
08.2013 - 12.2015
Senior Underwriter - Property
AIG Seguros Mexico
07.2010 - 08.2013
Underwriting and Reinsurance Manager
General De Seguros SAB
05.2006 - 06.2010
Senior Underwriter
General De Seguros SAB
05.2006 - 10.2009
Property Underwriter
Grupo Nacional Provincial SAB
03.2002 - 01.2005
Associate in Reinsurance (ARe) - Insurance
The American Institute For Property & Casualty UW
Associate in Risk Management (ARM) - Insurance And Risk Management
The American Institute For Property & Casualty UW
Chartered Property And Casualty Underwriter (CPCU) - Insurance And Risk Management
The American Institute For Property & Casualty UW
Diploma - Project Management
ITESM
Bachelor of Arts - Business Administration
Escuela Comercial Camara De Comercio
Similar Profiles
Monica GirdnerMonica Girdner
Senior TPA Governance Analyst at AIG InsuranceSenior TPA Governance Analyst at AIG Insurance
Trevor SmithTrevor Smith
Global Quality Assurance Specialist at AIG InsuranceGlobal Quality Assurance Specialist at AIG Insurance
Heather Baur (Wynn)Heather Baur (Wynn)
Fast Track Claims Adjuster at AIG InsuranceFast Track Claims Adjuster at AIG Insurance