Rolando Ortiz
Monrovia,CA
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation production systems, managing orders and preparing reports. Knowledgeable in business processes and customer service best practices.
Overview
27
27
years of professional experience
Work History
Practice Support Coordinator
Legistics
01.2001 - Current
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Used job-related software to draft and finalize written correspondence and documentation.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Worked with other departmental staff to answer questions and resolve problems.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
- Scheduled timely repair and routine maintenance services to minimize disruption to office production.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
Sales Associate
Copi
01.1997 - 01.1999
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Prepared agendas and took notes at meetings to archive proceedings.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Monitored front areas so that questions could be promptly addressed.
Education
Associate of Arts - Office Management
Los Angeles College
Los Angeles, CA 01.2000
High School Diploma -
Put High School Name Here
Los Angeles, CA 01.1997
Skills
- Resource Allocation
- Information Collection
- Project Management
- Business Administration
- Document Management
- Data Entry
- Consulting
- Point of Contact
- Relationship Building
- Customer Service
- Project Assistance
- Problem Solving
- Task Prioritization
- Effective Communication
- Multitasking and Organization
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Practice Support Coordinator
Legistics
01.2001 - Current
Sales Associate
Copi
01.1997 - 01.1999
Associate of Arts - Office Management
Los Angeles College
High School Diploma -
Put High School Name Here
Similar Profiles
EZEQUIEL MALDONADOEZEQUIEL MALDONADO
Driver and Delivery at Amazon :Ellite LegisticsDriver and Delivery at Amazon :Ellite Legistics
Karla CisnerosKarla Cisneros
Receptionist/ Office Services/Hospitality at Legistics/ Quinn EmanuelReceptionist/ Office Services/Hospitality at Legistics/ Quinn Emanuel
Kevin BakerKevin Baker
Truck Driver at Midwest Legistics LLCTruck Driver at Midwest Legistics LLC