Rolando Peralta
Bronx,NY
Overview
18
18
years of professional experience
Work History
Front Desk Supervisor
HSI -NY Corp
08.2007 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Education
High School Diploma -
De Witt Clinton HS
The Bronx, NY06.1982
Skills
Managing the day to day activities of the front desk: such as log books incident reports etc
Timeline
Front Desk Supervisor
HSI -NY Corp
08.2007 - Current
High School Diploma -
De Witt Clinton HS