Summary
Overview
Work History
Education
Skills
Community Engagement
Timeline
Generic

Rolando Ponce

Wesley Chapel,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

35
35
years of professional experience

Work History

Senior Regional Manager Lenscrafter

Lenscrafter, Essilor Luxottica
07.2010 - Current
  • Teaches and coaches Store Manager to achieve goals and foster execution of best practices for growth.
  • Leads teams through effective performance management to include activities that ensure goals are consistently being met or exceeded.
  • Attracts and hires high caliber talent to ensure positions are filled timely.
  • Builds a bench of talent internally and externally to be ready for placement.
  • Analyzes the business, creating and communicating clear action plans that optimize results.
  • Leads and drives quality and improvement in the region to deliver on all key performance indicators.
  • Manages profits and expenses and ensures proper usage of company funds.
  • Directs and approves workforce management activities according to brand policies, labor and operational initiatives.
  • Manages operational execution and ensures brand standards are met in accordance with Company direction.
  • Ensures the protection of all company assets, and that policies and practices are being followed consistently.
  • Models the behaviors and is accountable for the store delivery of a consistent and brand right patient and customer experience.
  • Inspires team growth through individual development plans to promote an environment of personal growth and accountability.
  • Provides on-the-job training and guidance to SMM’s.
  • Creates an inspiring and inclusive work environment reflective of the brand.
  • Ensures all Company approved safety programs are implemented and maintained.
  • Works weekends and evenings in support of the business needs, taking responsibility for the optimal running of the store and ensuring goals are met.

Operations Manager

McDonald's Corparation
11.1988 - 05.2010
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Devised processes to boost long-term business success and increase profit levels.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Increased profit by streamlining operations.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Education

Bachelor of Science - Biology

Cedarville University
Cedarville, OH
05.1988

Skills

  • Team Leadership
  • Business Development
  • Performance Management
  • Staff Training and Development

Community Engagement

  • Onesight Foundation - volunteered with local clinics in assisting to provide free access to eye exams and glasses if needed.
  • Christ Church Children's Ministry - ran sound booth for children's church.
  • East Point Baptist Church - taught Awana to middle age students


Timeline

Senior Regional Manager Lenscrafter

Lenscrafter, Essilor Luxottica
07.2010 - Current

Operations Manager

McDonald's Corparation
11.1988 - 05.2010

Bachelor of Science - Biology

Cedarville University

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Rolando Ponce