Rolando Ponce
Wesley Chapel,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
35
35
years of professional experience
Work History
Senior Regional Manager Lenscrafter
Lenscrafter, Essilor Luxottica
Tampa, Florida
07.2010 - Current
- Teaches and coaches Store Manager to achieve goals and foster execution of best practices for growth.
- Leads teams through effective performance management to include activities that ensure goals are consistently being met or exceeded.
- Attracts and hires high caliber talent to ensure positions are filled timely.
- Builds a bench of talent internally and externally to be ready for placement.
- Analyzes the business, creating and communicating clear action plans that optimize results.
- Leads and drives quality and improvement in the region to deliver on all key performance indicators.
- Manages profits and expenses and ensures proper usage of company funds.
- Directs and approves workforce management activities according to brand policies, labor and operational initiatives.
- Manages operational execution and ensures brand standards are met in accordance with Company direction.
- Ensures the protection of all company assets, and that policies and practices are being followed consistently.
- Models the behaviors and is accountable for the store delivery of a consistent and brand right patient and customer experience.
- Inspires team growth through individual development plans to promote an environment of personal growth and accountability.
- Provides on-the-job training and guidance to SMM’s.
- Creates an inspiring and inclusive work environment reflective of the brand.
- Ensures all Company approved safety programs are implemented and maintained.
- Works weekends and evenings in support of the business needs, taking responsibility for the optimal running of the store and ensuring goals are met.
Operations Manager
McDonald's Corparation
Jacksonville, Florida
11.1988 - 05.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Devised processes to boost long-term business success and increase profit levels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Education
Bachelor of Science - Biology
Cedarville University
Cedarville, OH05.1988
Skills
- Team Leadership
- Business Development
- Performance Management
- Staff Training and Development
Community Engagement
- Onesight Foundation - volunteered with local clinics in assisting to provide free access to eye exams and glasses if needed.
- Christ Church Children's Ministry - ran sound booth for children's church.
- East Point Baptist Church - taught Awana to middle age students
Timeline
Senior Regional Manager Lenscrafter
Lenscrafter, Essilor Luxottica
07.2010 - Current
Operations Manager
McDonald's Corparation
11.1988 - 05.2010
Bachelor of Science - Biology
Cedarville University