Rolando Puerta Miranda
Orlando,FL
Summary
Technical support professional with hands-on IT experience supporting hotel operations at Loews Hotels and DevOps in Germany. Skilled in troubleshooting hardware, software, and user access issues while delivering responsive help desk support in fast-paced environments. Experienced in system setup, employee onboarding, and maintaining reliable workplace technology. Customer-focused problem solver seeking to provide entry-level tech support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DevOps Engineer
Testifi
Munich, Germany
02.2022 - Current
- Automated deployment processes using CI/CD tools and scripts.
- Collaborated with development teams to enhance application performance and reliability.
- Managed cloud infrastructure to ensure optimal resource allocation and security.
- Implemented monitoring solutions to track system health and performance metrics.
IT Technician & Help Desk
Loews Hotels: Luxury Hotel Brand
IT Technician & Help Desk, FL
06.2018 - 02.2022
- Installed and configured computer systems for hotel staff and guests.
- Provided technical support for hotel management software and guest services applications.
- Managed network connectivity and troubleshooting for multiple hotel locations.
- Collaborated with vendors to maintain hardware and software systems effectively.
Education
Associate of Science - Information Technology
Valencia
Orlando08-2017
Skills
- CI/CD pipelines
- Cloud infrastructure
- Scripting languages
- Problem solving
- Team collaboration
- Effective communication
- Time management
- Critical thinking
- Adaptive learning
- Meeting participation
Certification
comptia a+
Timeline
DevOps Engineer
Testifi
02.2022 - Current
IT Technician & Help Desk
Loews Hotels: Luxury Hotel Brand
06.2018 - 02.2022
Associate of Science - Information Technology
Valencia