Rolando Ramos-Santiago
Ann Arbor,MI
Summary
Facilities management professional with strong track record in ensuring efficient operations and safety compliance. Skilled in project management, budgeting, and vendor relations. Known for fostering teamwork and adapting to changing needs to achieve optimal results. Dependable in maintaining and improving facilities to support organizational goals. Expert in training employees and utilizing organized methods to efficiently manage daily planning, scheduling, and customer service needs. Proficient in handling hazardous materials, implementing cleaning protocols, and ensuring maintenance compliance.
Overview
9
9
years of professional experience
Work History
Janitorial Site Manager
ABMI
12.2024 - Current
- Created weekly and monthly reports and presentations for customers and upper management.
- Fostered culture of continuous improvement by implementing feedback mechanisms from staff and customers.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Assumed responsibility for personnel deployed to work site.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Followed established auditing processes to meet internal and regulatory requirements.
- Monitored project performance to identify areas of improvement and make adjustments.
Dishroom Supervisor
DO&CO Catering
04.2024 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Custodian Supervisor
UG2
10.2021 - 04.2024
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assigned job duties and monitored performance against objectives.
Kitchen Cleaner Lead
University Of Michigan Dining
02.2017 - 10.2021
- Assist with special facility events by preparing rooms, installing decorations and transporting supplies.
- Perform daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
- Mentor newly hired employees on operating equipment and safety and develop training manuals to use for reference purposes.
- Maintain compliance with company policies, objectives and communication goals.
- Work with management team to implement proper division of responsibilities.
Education
GED -
Washtenaw Community College
Ann Arbor, MI01.2017
Skills
- Strong Interpersonal Skills
- Detail-oriented
- Priority management
- Leadership
- Training and Development
- Inventory oversight
- Problem-solving
- Staff Supervision
- Recruiting And Interviewing
- Employee Performance Evaluations
- Operations Management
- Conducting audits
Languages
Spanish
Native or Bilingual
Timeline
Janitorial Site Manager
ABMI
12.2024 - Current
Dishroom Supervisor
DO&CO Catering
04.2024 - 12.2024
Custodian Supervisor
UG2
10.2021 - 04.2024
Kitchen Cleaner Lead
University Of Michigan Dining
02.2017 - 10.2021
GED -
Washtenaw Community College