Rolando Rojas
Absecon,NJ
Summary
Dynamic professional with a proven track record in the hospitality and transportation sectors, notably at Morton's The Steakhouse. Excelled in enhancing guest satisfaction and streamlining operations, demonstrating exceptional problem-solving abilities and bilingual communication skills. Achieved significant improvements in service delivery and team morale through effective leadership and customer service excellence.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Food and Beverage Server
Mortons The Steakhouse
Atlantic City, New Jersey
06.2020 - Current
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Greeted guests warmly to foster welcoming environment.
- Remained focused, calm and professional during peak rush hours.
Driver
Uber
Atlantic City, New Jersey
05.2021 - 09.2023
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Cook Manager
Costellos Pizzeria
Hammonton , New Jers.ey
06.2016 - 05.2020
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Provided exceptional customer service by addressing diner concerns promptly and professionally.
- Improved team morale by fostering open communication and encouraging professional growth among staff members.
- Maintained high standard of cleanliness, ensuring safe and sanitary work environment for staff and customers.
- Conducted regular inventory audits to identify discrepancies and prevent stock shortages affecting menu availability.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
Education
High School Diploma -
Atlantic City High School2
Atlantic City, NJ 09.2008 - 07.2012
Skills
Bilingual
Multitasking
Problem-solving abilities
Guest satisfaction
Upselling
Complaint Handling
Timeline
Driver
Uber
05.2021 - 09.2023
Food and Beverage Server
Mortons The Steakhouse
06.2020 - Current
Cook Manager
Costellos Pizzeria
06.2016 - 05.2020
High School Diploma -
Atlantic City High School2
09.2008 - 07.2012
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