Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rolando Sanchez

Laredo,Webb

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

14
14
years of professional experience

Work History

Census Field Manager

US Census Bureau
08.2019 - 12.2020

Ability to manage, assign work, set priorities, coordinate, and oversee subordinate staff. Skills in establishing an effective working relationship with traditionally hard to enumerate populations or with specific populations indigenous to the area, including those with unique cultural, community, religious, or other characteristics. Skill in analyzing cost progress reports from operations and activities for consistency.

  • Directly supervise approximately 10-15 Census Field Supervisors and approximately 3-5 clerks.
  • Provide group and individual training, monitor daily assignments, and provide advice and guidance to subordinate staff.
  • Maintain effective public relations with the community within the office boundaries, such as the local news media, community leaders and organizations, and local government officials.
  • Review and analyze cost, quality, and progress reports to assure operations are coordinated within prescribed time allocations and quality and cost- efficient standards.
  • Assure that specific levels of quality and progress of field operations are being met through analysis of various computer-generated reports and observation.
  • Assure that specific levels of quality and progress of field operations are being met through analysis of various computer-generated reports and observation.
  • Resolved escalated conflicts between enumerators and respondents through diplomatic negotiations or mediation as necessary, ensuring smooth operations within assigned territory.


Service Manager/Service Advisor

Southern Tire Mart
02.2018 - 07.2019

Combining in-depth automotive repair knowledge with exceptional people skills, l manage customer relationships and frequently serve as liaison between technicians and customers. I also selected, coached, lead, trained and managed vehicle technicians while assisting with purchase of parts, materials and equipment. Would assign and schedule work duties to auto service staff according to individual skill level. Would serve all automotive service needs of customers, oversee hiring and training of effective auto service team, Ensuring high teammate retention and would also maintain compliance with quality standards this would develop customer satisfaction and retention.

  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Sales Executive Manager

Macy's
06.2016 - 09.2017

My role involves providing leadership for coaching, training, and developing team of effective sales associates for success of talent acquisitions, coaching, selling and retail excellence. Was expected to deliver company objective and sales plan consistently using relevant tools, as well as to implement stores strategic plan seamlessly to boost business,by utilizing reporting tools, would be able to identify opportunities to achieve both store and individual goals and drive sales consistently. I was also responsible for collaborating with store manager to boost stores performance by continually coaching and inspiring the team to success.

  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns
  • Boosted sales revenue by implementing innovative marketing strategies and refining sales techniques.

Hub Store Manager

AutoZone
02.2010 - 08.2015
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Developed new store location from ground up by hiring and training efficient team.
  • Managed team of 40 plus employees, including supervisors, cashiers and people working on floor.
  • Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class Team work.
  • Worked directly with management, supervisors, and operations department to brainstorm, discuss strategy and mitigate all issues.
  • Managed, trained and motivated Store Managers and Supervisors to continuously improve knowledge and abilities in management field.

Youth Director

Local Church
01.2015 - Current
  • Overseeing, growing, and coordinating the church's youth ministry.
  • Develop and manage the youth ministry budget
  • Designing, overseeing, and examining curriculum for all programs, events, and classes.
  • Leading middle and high school students to encourage their spiritual growth.
  • Provide counseling to youths and help them realize their individual goals.
  • Provide pastoral care and support to youth and their families
  • Train and recruit volunteers for efficient implementation of church programs.

Education

High School Diploma -

Lyndon B Johnson
Laredo, TX
4 2006

Infantry Training

United States Army Infantry School, Fort Benning
Fort Benning, GA

Berean School of The Bible

Global University
Springfield, MO
12.2024

Skills

  • Project management
  • Communication Skills
  • Training and development
  • Team Leadership
  • Problem-solving
  • Planning
  • Budget management
  • Administrative Management
  • Operations Management
  • Decision Making
  • Organizational Skills
  • Building Effective Relationships

Accomplishments

Military

  • Honorable Military Discharge
  • National Defense Service Medal
  • Army Service Ribbon Award
  • Global War on Terrorism Service Medal
  • Army Achievement Medal
  • Texas Adjutant General's Individual Medal

Timeline

Census Field Manager

US Census Bureau
08.2019 - 12.2020

Service Manager/Service Advisor

Southern Tire Mart
02.2018 - 07.2019

Sales Executive Manager

Macy's
06.2016 - 09.2017

Youth Director

Local Church
01.2015 - Current

Hub Store Manager

AutoZone
02.2010 - 08.2015

High School Diploma -

Lyndon B Johnson

Infantry Training

United States Army Infantry School, Fort Benning

Berean School of The Bible

Global University
Rolando Sanchez