Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Rolando Sanchez

San Antonio

Summary

Detail-oriented food expeditor with proven strengths in customer service, effective communication, and time management. Successfully managed multiple orders while training new hires and ensuring accuracy in food delivery. Dynamic food industry professional with experience in leadership and problem-solving. Known for training staff on best practices and resolving customer complaints efficiently. Eager to contribute to team success and enhance customer satisfaction. Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and practical communication skills. Eager to contribute to a dynamic team and support organizational goals. Dedicated food expeditor with strong customer service skills. Known for effective communication and problem-solving abilities, ensuring timely order delivery, and exceptional guest satisfaction.

Overview

5
5
years of professional experience

Work History

Food Expeditor

Bamboo
San Antonio
09.2023 - Current
  • Provided guidance on restaurant policies to new employees or trainees.
  • Verified accuracy of order tickets prior to delivering food items to tables.
  • Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
  • Managed multiple orders simultaneously while adhering to strict timelines for delivery.
  • Maintained knowledge of menu items and specials in order to answer questions from guests or servers.

Cashier Supervisor prep cook

Panda brothers
San Antonio
08.2020 - Current
  • Monitored shift-level performance, coaching staff on effective cash handling procedures.
  • Resolved customer complaints swiftly through phone and email communication.
  • Managed daily cashier operations to ensure accuracy in financial transactions.
  • Trained new hires on POS systems, store policies, safety protocols, and customer service.
  • Processed refunds and exchanges according to established policies efficiently.
  • Provided feedback on employee performance during weekly team meetings.
  • Conducted regular audits of register tills to maintain accurate balances.

Owner

Panda Detailing Sa
San Antonio
08.2023 - 01.2025
  • Analyzed market trends to identify new business opportunities.
  • Implemented quality assurance processes to ensure product excellence.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Developed strategic plans to increase profitability and efficiency.
  • Analyzed industry trends to develop competitive strategies.
  • Maintained relationships with existing clients by providing superior customer service.

Education

High School Diploma -

Advanced Learning Academy
San Antonio, TX
05-2023

Skills

  • Customer service
  • Time management
  • Effective communication
  • Problem solving
  • Cleanliness standards
  • Quality control
  • Team coordination
  • Multitasking capacity

Languages

Spanish
Professional

References

References available upon request.

Timeline

Food Expeditor

Bamboo
09.2023 - Current

Owner

Panda Detailing Sa
08.2023 - 01.2025

Cashier Supervisor prep cook

Panda brothers
08.2020 - Current

High School Diploma -

Advanced Learning Academy