Rolando Scott
San Antonio,TX
Summary
Results-driven call center professional with extensive experience in customer service and communication. Proficient in efficiently resolving issues and consistently ensuring high customer satisfaction. Strong emphasis on team collaboration, adaptability, and meeting targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in adapting to changing needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Record Retrieval Specialist
Unisource Discovery
04.2025 - 05.2025
- Maintain and organize a contact calendar for facilities with record requests.
- Process and track documents, escalate late orders, and route agents for copy assignments.
- Answer phone calls, emails, and assist with client account maintenance and payment inquiries.
- Handle inbound/outbound correspondence and perform other administrative tasks.
- Maintain a system of communication with custodians of records to ensure timely record retrieval.
- Document all conversations, order progress, and updates in our system for client visibility.
- Follow up with facilities to ensure records are received by the due date.
- Manage escalations and route issues to appropriate departments.
- Maintain excellent attendance and punctuality.
- Collaborate with other teams to resolve issues efficiently and professionally.
Account Specialist
Alorica
07.2023 - 07.2024
- Maintain confidentiality of bank records and documents
- Duties as assigned
- Be able to adapt easily to a changing work environment
- Agents are assigned productivity and service quality goals
- Provide service and support to advance on-line questions
- Process customer inquiries utilizing bank resources
- Assist calls with one call resolution
- Refer new or additional services as needed
- Process customer inquiries utilizing bank resources
- Assist calls with one call resolution
- Analyze suspicious activity and takes appropriate steps to protect the customer and the bank
Retail Accounts Analyst
GM Financial
07.2017 - 03.2023
- Data entry as I perform numerous duties involved in the assisting of retail customers who are delinquent on their loans.
- Contact third party affiliated companies such as repossession agents and auto dealerships to deal with customers facing repossession.
- Using best judgement to determine a financially beneficial plan in favor of the customer and the company.
- Mitigate risks use soft skills to engage with customers to create an efficient rapport
Kitchen Supervisor
Stripes
10.2016 - 09.2017
- Stocks shelves, refills displays
- Loads, unloads, and moves heavy, bulky products
- Performs overall recovery in the Department
- Assists in training new Partners
- Keeps Department clean and well-organized (includes back room and shelves, etc.)
- Ensures compliance with / execution of established SOPs
- Ensures that all Federal, State, and Company regulations and standards for product food safety and sanitation are met
- Works efficiently; complies with / maintains productivity standards
Warehouse Worker
COREMARK
05.2015 - 10.2016
- Stocks shelves, refills displays
- Loads, unloads, and moves heavy, bulky products
- Performs overall recovery in the Department
- Assists in training new Partners
- Keeps Department clean and well-organized (includes back room and shelves, etc.)
- Ensures compliance with / execution of established SOPs
- Ensures that all Federal, State, and Company regulations and standards for product food safety and sanitation are met
- Works efficiently; complies with / maintains productivity standards
Material Handler
Harris Corporation
02.2007 - 12.2014
- Manager: Frederick Vorreyer
- Description of Duties: Pack and prepare material for delivery to customer. Which includes: Deliver and pick up material from internal GCSD Programs.
- Receives and unloads freight both manually or with equipment
- Tags and issues supplies; stocks shelves and rotates inventory; may receive, store, and ship flammable, explosive or caustic and hazardous material
- Maintains inventory records
- Delivers and retrieves supplies to and from work or storage areas
- Uses PC to update and review records.
- Responsible for technical installation, maintenance of hardware and software to client specification; - Install PCs and peripherals - Install computers to a component level - Evaluate the needs of users and obtain, install and customize hardware and specialty software to specification - Conduct training for departmental staff and users as needed - Operate storage areas and maintain control over inventory Perform other related duties as required or as assigned
Stockroom Lead
TIA Corp
12.2006 - 02.2007
- Description of Duties: Oversee all receiving functions to maintain smooth flow.
- Coordinate arrival of inbound freight so as not to overload the dock at any one time.
- Oversee all materials movement from receipt or manufacture point to final storage location avoiding bottlenecks in movement.
- Training of all material handling personnel.
- Implement improvements to gain efficiency in materials movement and storage
Security Guard - Special Response Team
Vance Security International
12.2005 - 11.2006
- Description of Duties: Provide routine protective services around the DC Metro area for various government clients.
Material Expeditor
Lockheed Martin
04.2005 - 12.2005
- Description of Duties: Manages Daily Stock Availability Repair and overhaul workload support Material Control Tracking (MCT) resolves Stock-In-Transit (SIT) DLR carcass tracking uses Electronic Retrograde Management System (ERMS) Evaluates inventory pattern
Security Specialist Asst
Titan Corp
02.2003 - 04.2005
- Description of Duties: provide assistance in the process of filling out sf-86 forms for recruits involved in the company's agenda.
Education
HS - Academic
Dinwiddie high school
Dinwiddie, VA01.2005
Skills
- Security
- Records organization
- Document management
- File retrieval
- Verbal and written communication
- Decision-making
- Decision making and prioritization
- Effective communication
- Adaptability and flexibility
- Professional demeanor
- Research abilities
Certification
- Secret Clearance
- January 2005 to January 2015
- I obtained a secret clearance to work for Lockheed Martin in 2005. I did not need it in 2015 due to job change and time it stays in idle before expiring
Timeline
Record Retrieval Specialist
Unisource Discovery
04.2025 - 05.2025
Account Specialist
Alorica
07.2023 - 07.2024
Retail Accounts Analyst
GM Financial
07.2017 - 03.2023
Kitchen Supervisor
Stripes
10.2016 - 09.2017
Warehouse Worker
COREMARK
05.2015 - 10.2016
Material Handler
Harris Corporation
02.2007 - 12.2014
Stockroom Lead
TIA Corp
12.2006 - 02.2007
Security Guard - Special Response Team
Vance Security International
12.2005 - 11.2006
Material Expeditor
Lockheed Martin
04.2005 - 12.2005
Security Specialist Asst
Titan Corp
02.2003 - 04.2005
HS - Academic
Dinwiddie high school
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