Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Rolando Taylor

Orlando,FL

Summary

Hardworking Attractions Attendant with proven guest service skills looking to grow within the company. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote attractions and create unforgettable experiences.

Overview

2
2
years of professional experience

Work History

Attractions Attendant

Universal Orlando
07.2023 - Current
  • Operated rides and attractions according to written guidelines to avoid injuries.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Assisted customers in entering and exiting rides, by providing general directions.
  • Followed posted height and denied access to attraction for guests under minimum requirements.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Maximized the guest experience by providing themed interactions.
  • Built positive relationships with guest, team members and supervisors.

Attractions Attendant

Universal Orlando
11.2022 - Current
  • Operated rides and attractions according to written guidelines to avoid injuries.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Assisted customers in entering and exiting rides, by providing general directions.
  • Followed posted height and denied access to attraction for guests under minimum requirements.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Maximized the guest experience by providing themed interactions.
  • Built positive relationships with guest, team members and supervisors.

Vacation Planner/Turnstiles Attendent

Universal Orlando
01.2022 - 10.2022
  • Provided exemplary service to new and existing guest, which helped build revenue.
  • Supervised payments via credit cards, debit cards and cash, while also handling sensitive information with professionalism and discreteness.
  • Communicated benefits and information regarding park offerings.
  • Maintained up-to-date knowledge to better serve guest needs.
  • Offered entry to guest with proper credentials.
  • Assisting in the renting of mobility equipment.


Attractions Attendant

Busch Gardens Tampa Bay
11.2021 - 06.2022
  • Operated rides and attractions according to written guidelines to avoid injuries.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Assisted customers in entering and exiting rides, by providing general directions.
  • Followed posted height and denied access to attraction for guests under minimum requirements.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Maximized the guest experience by providing themed interactions.
  • Built positive relationships with guest, team members and supervisors.


Education

High School Diploma -

Miami Southridge Senior High School
Miami, FL

Skills

  • Ensuring Guest Safety
  • Ride Control Operation
  • Operational Efficiency and Safety
  • Providing Feedback
  • Customer Experience
  • Cash Handling
  • Emergency Evacuation
  • POS Systems
  • Multi-Tasking Skill
  • Working with Teammates
  • Maintaining Clean Work Areas

Additional Information

Worked as a House Attendant at BloodMoon Dark Offerings during Halloween Horror Nights 32.

During week three of the event my fellow team member and I received the awards for Best Guest Service and Highest Capacity Count.

Timeline

Attractions Attendant

Universal Orlando
07.2023 - Current

Attractions Attendant

Universal Orlando
11.2022 - Current

Vacation Planner/Turnstiles Attendent

Universal Orlando
01.2022 - 10.2022

Attractions Attendant

Busch Gardens Tampa Bay
11.2021 - 06.2022

High School Diploma -

Miami Southridge Senior High School

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Rolando Taylor