Rolando Tijerina
Edinburg,TX
Summary
Dedicated construction laborer with a strong commitment to acquiring and applying skilled trades to effectively meet client needs. Proven ability to follow detailed instructions while also guiding team members, fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Construction Worker
NCW
Monticello, IN
04.2024 - 09.2024
- Performed site activities required of green-certified construction practices.
- Measured distances accurately using tape measures or laser measuring devices.
- Coordinated phases of construction projects from inception to completion.
- Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
- Measured, marked or recorded openings or distances to construction layout areas.
- Installed formwork for concrete structures according to specifications.
- Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Transported materials from one site location to another using trucks or trailers.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Operated equipment with strong focus on safety and ground communication.
- Repaired damaged structures with appropriate materials including wood and metal components.
Insulator Helper
Brock
Corpus Christi, TX
03.2024 - 04.2024
- Organized and cleaned work area and tools.
- Cleaned and prepared construction sites by removing debris and possible hazards.
- Helped to move, lift and position insulating material into place.
Customer Service Representative
Teleperformance USA
Edinburg, TX
09.2020 - 01.2024
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Edinburg North High School
Edinburg, TX06-2016
Some College (No Degree) -
South Texas College
McAllen, TXSkills
- Team-oriented and dependable
- Safety and compliance
- Power tool operation
- Construction
- Site preparation
- Equipment maintenance
- Heavy lifting
- Physical stamina
- Worksite safety
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Construction Worker
NCW
04.2024 - 09.2024
Insulator Helper
Brock
03.2024 - 04.2024
Customer Service Representative
Teleperformance USA
09.2020 - 01.2024
High School Diploma -
Edinburg North High School
Some College (No Degree) -
South Texas College
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