Rolando Williams
Dallas,TX
Summary
Results-driven with strengths in assessing customer needs and providing tailored solutions. Excellent negotiation skills with solid history of exceeding client expectations. Demonstrates passion for building long-term customer relationships.
Overview
7
7
years of professional experience
Work History
Sales Development Representative
The Best Claims Solutions
06.2021 - Current
- Identifying Adjuster needs and suggest appropriate products/services
- Conduct proactive outreach to potential Adjuster clients through cold calling, emails, and social media channels.
- Qualify leads and schedule appointments for the sales team, resulting in a 20% increase in sales opportunities in the contents Division.
- Utilize tools such as Zoom info linkedin and Sales Force to track and manage leads, ensuring accurate and up-to-date information.
- Collaborated with a diverse range of stakeholders, including policyholders, insurance agents, and third-party vendors, to streamline the claims process and ensure timely resolution.
Customer Success Specialist
Utility Connect
04.2019 - 05.2021
- Provide meaningful conversations with clients to provide ongoing solutions
- Engage in consultative discussions with potential clients to understand their specific needs and align the company's products or services to those needs
- Educate clients about any new products while maintaining a focus on delivering value and showcasing benefits of their investment within company
- Emphasize a non-traditional sales methodology, without commission-based incentives, to foster loyalty and trust
- Continuously explore strategies to enhance value of the company's offerings to meet client needs
- Help support other customer service groups as needed
Notary Loan Signing Agent
Self-employeed
01.2017 - 04.2019
- Proactively reach out to title companies to build and maintain partnerships.
- Conduct loan signings with meticulous attention to detail to ensure accuracy and compliance with industry standards.
- Build and maintain strong relationships with title companies, escrow officers, and other key stakeholders.
- Provide timely and clear communication throughout the loan signing process to ensure a seamless experience for all parties involved.
- Schedule dedicated time for cold calling title company contacts.
- Utilize LinkedIn to connect with key decision-makers in title companies.
Education
Collin College
Plano, TXHigh School Diploma -
Liberty Highschool
Frisco, TX06.2011
Skills
- Goal-oriented mindset
- CRM Management
- Strategic Thinking
- Customer Relationship Building
- Lead Qualification
Timeline
Sales Development Representative
The Best Claims Solutions
06.2021 - Current
Customer Success Specialist
Utility Connect
04.2019 - 05.2021
Notary Loan Signing Agent
Self-employeed
01.2017 - 04.2019
Collin College
High School Diploma -
Liberty Highschool
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