Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Georgia Public Notary
Timeline
Generic

ROLANDRA CALLOWAY

McDonough,US

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Strong understanding of market trends and regulatory compliance, consistently aligning compensation practices, with organizational objectives Utilizes data-driven insights to support strategic decision-making and enhance employee or customer satisfaction.


Overview

19
19
years of professional experience
1
1
Certification

Work History

Lead Warehouse Worker

Target
08.2022 - Current
  • Manage day to day operations in warehouse
  • Identify training needs, instill a safety culture, and participate in root cause analysis using experience and continuous improvement methodology
  • Coordinate staffing moves and monitor performance to optimize process flow under the direction of ops manager and senior ops managers
  • Conduct control plan and standard work audits to identify gaps in processes and contribute to leader driven continuous improvement plans
  • Assign task to team members and provide specific work direction and monitoring progress daily to improve on performance and functional area goals
  • Improved warehouse efficiency by streamlining processes and implementing best practices.
  • Maintained a safe working environment by enforcing strict adherence to safety regulations and guidelines.
  • Developed strong relationships with suppliers and transportation providers, ensuring timely deliveries and prompt resolution of any issues that arose during shipment.
  • Coordinated cross-training initiatives among team members to promote versatility and adaptability in the face of changing workforce needs or unexpected absences.
  • Led a team of warehouse workers in daily tasks, ensuring accuracy and timeliness in order fulfillment.
  • Trained new employees on warehouse operations, resulting in increased productivity levels among staff members.
  • Facilitated seamless communication between team members, fostering a positive work atmosphere that boosted morale and productivity.
  • Supervised warehouse operations by managing employees during shifts.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Monitored performance and safety practices of [Number]-person warehouse staff.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Planned and scheduled projects and directly performed installations.
  • Fostered a culture of continuous improvement by encouraging staff input on process enhancements and incorporating constructive feedback into operational adjustments.

Tax Examiner Technician

Internal Revenue Service
05.2024 - 11.2024
  • Review case files, tax returns, examination reports, work papers, adjustments, and closing documents
  • Computes the proper assessable and allowable interest considering affected tax periods, varying interest rates, information received from the taxpayer, or other conditions identified when working the case
  • Determine if over assessment is barred when statutory limitations are applicable
  • Prepares requests manual assessment when necessary
  • Determine presence of variety of factors which impact on the processing of the case
  • Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
  • Reduced errors in tax assessments by meticulously reviewing calculations and documentation.
  • Investigated and pursued delinquent accounts.
  • Conducted comprehensive audits, uncovering hidden assets or unreported income to ensure proper taxation was enforced according to regulations.
  • Resolved complex tax issues through diligent research and effective communication with taxpayers.

Safety Supervisor/Instructor

Newrest
01.2021 - 08.2022
  • Create, plan, organize and effectively conduct employee training programs on various skills, policies, procedures, and compliance for departments
  • Assess the needs for training among the employees while aligning the training goals to the value of the company
  • Create and administer learning assessments, retention test, recert for (trainers, leads, supervisors, and managers)
  • Part of the safety team and collaborate with safety team on various department projects and continuous process improvement for goals set
  • Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
  • Instructed employees on OSHA standards.
  • Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
  • Led safety committee meetings, fostering open communication among team members regarding workplace concerns and improvement opportunities.
  • Evaluated new tools or equipment for safety concerns, ensuring proper training and guidelines were in place prior to implementation.
  • Reviewed company processes and suggested methods that would improve overall safety for employees.

Assistant Community Manager

Gladiator LLC
08.2016 - 08.2019
  • Prepared and reviewed federal and state income tax return forms for businesses and individuals
  • Applied a federal state and local codes to ensure tax compliance
  • Help develop, build, and manage client relationship
  • Interviewed clients about income and expenses, auditing account details and acting as a liaison between client and the IRS
  • Managed 144 leases from potential and existing clients
  • Coordinated property viewing, follow-ups, and updating of contact management database
  • Marketed all rental listings through individual showings
  • Negotiated lease terms
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Organized community events to foster relationships among residents and promote a sense of belonging.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
  • Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Analyzed trends and data to inform decision-making and program development.

Human Resource Specialist

Mohawk Industries
01.2011 - 08.2016
  • Successfully managed the recruitment and onboarding process for over 500 employees within a month period
  • Developed and implemented comprehensive HR policies and procedures to ensure compliance with laws and regulations
  • Managed employee relations issues, including grievances, disputes, and disciplinary action
  • Provided advice and counsel to supervisors and managers regarding employee relations issues
  • Coordinated and facilitated employee training programs and workshops
  • Assisted in the development of performance management systems and processes
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
  • Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
  • Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
  • Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
  • Analyzed job roles and responsibilities to ensure alignment with organizational goals and employee capabilities.
  • Conducted comprehensive training sessions, equipping staff with necessary skills for optimal performance.
  • Led diversity and inclusion initiatives, creating more inclusive workplace.
  • Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
  • Conducted regular performance evaluations, providing constructive feedback to foster professional growth.
  • Boosted employee retention rates, offering competitive benefits and fostering supportive work environment.
  • Promoted culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Worked alongside global business leader to deploy new training strategies.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.

Logistic Supervisor/Interim Manager

Grady Health System
02.2006 - 01.2011
  • Strategically planned methods to achieve and exceed operational goals
  • Established and annually reviewed standards and work procedures for all logistics and maintenance staff
  • Planned work and staffing schedules to ensure adequate coverage of services rendered
  • Assisted in the hiring process: interviewed, hired, and trained 100 new medical staff and operational employees
  • Performed regular inspections and made recommendations to improve facility processes
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

High School Diploma -

Westlake High School
Atlanta, Ga

Master in Science - Healthcare Administration

Southern New Hampshire University
Hooksett, NH
11.2021

Bachelor in Science - Human Resource Management

University of Phoenix
Tempe, AZ
09.2017

Skills

  • Lean Six Sigma
  • Time Management
  • Excellent negotiation skills
  • Research
  • Data analytics
  • Collaboration and teamwork
  • Strong communication skills
  • Strategic thinking
  • HRIS systems
  • Relationship building
  • Continuous improvement mindset
  • Regulatory compliance awareness
  • Staff support
  • Performance management
  • Current salary trends
  • Job evaluation techniques
  • Market pricing proficiency
  • Problem-solving
  • Time management
  • Leadership skills
  • Attention to detail
  • Multitasking
  • Team collaboration
  • Critical thinking
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Training and development
  • Goal setting
  • Conflict management
  • Benefits administration
  • Compliance reporting
  • Job description development
  • Cost analysis
  • Talent recruitment
  • Policy development
  • Performance appraisal systems
  • Incentive plan design

Accomplishments

    Developed and enforced standard operating procedures, resulting in a 25% improvement in inventory accuracy and a 20% decrease in operational discrepancies.

    Launched an employee engagement initiative that improved overall job satisfaction scores by 15%within one year, leading to a significant decrease in turnover rates.

    Implemented an onboarding program that reduced new hire ramp-up time by 25%, ensuring quicker integration into company culture.

    Utilized HR analytics tools to identify trends in employee turnover, leading to targeted interventions that decreased attrition rates by 15%.

Certification

  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • Lean Six Sigma

Georgia Public Notary

I have been a Notary since 2020.

Timeline

Tax Examiner Technician

Internal Revenue Service
05.2024 - 11.2024

Lead Warehouse Worker

Target
08.2022 - Current

Safety Supervisor/Instructor

Newrest
01.2021 - 08.2022

Assistant Community Manager

Gladiator LLC
08.2016 - 08.2019

Human Resource Specialist

Mohawk Industries
01.2011 - 08.2016

Logistic Supervisor/Interim Manager

Grady Health System
02.2006 - 01.2011

Master in Science - Healthcare Administration

Southern New Hampshire University

Bachelor in Science - Human Resource Management

University of Phoenix

High School Diploma -

Westlake High School

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ROLANDRA CALLOWAY