Rolan O Angus

Highly accomplished and results-driven Senior Operations Manager with over 13 years of experience in the hospitality industry. Proven track record of effectively managing hotel operations to drive revenue growth and exceed guest expectations. Seeking to leverage my expertise in team leadership, strategic planning, and process optimization to contribute to the success of a reputable hotel.

Project Management: Facilitated in successfully coordinating the opening of 3 Branded hotels In NYC , proficient in planning, coordinating, and executing diverse projects within the hotel environment. Led major renovations, rebranding efforts, and operational improvements, resulting in enhanced guest experiences and increased revenue.

Hotel Management Leadership: Successfully managed and led various hotels, consistently achieving high guest satisfaction scores and positive online reviews. Demonstrated ability to oversee daily operations, staff management, and guest services while maintaining a focus on project implementation.

Renovation and Remodeling: Orchestrated multiple large-scale renovation projects, collaborating closely with design teams, contractors, and suppliers. Managed budgeting, timelines, and quality control to ensure renovations were completed on schedule and within budget, contributing to improved aesthetics and functionality.

Operational Efficiency Enhancement: Leveraged project management skills to identify operational inefficiencies and implement solutions. Streamlined check-in/check-out processes, optimized housekeeping routines, and introduced technology-driven initiatives that boosted productivity and guest satisfaction.

Team Leadership and Development: Proven track record of building and leading high-performing teams. Provided mentorship, training, and guidance to staff members, resulting in increased employee morale, decreased turnover, and improved service quality.

New Product and Service Launches: Successfully launched new services and amenities, such as spa facilities, event spaces, and dining concepts. Coordinated marketing efforts, collaborated with relevant departments, and ensured smooth integration of new offerings into the overall guest experience.

Budget Management and Cost Control: Managed hotel budgets effectively, tracking expenses and revenue streams to maintain financial stability. Implemented cost-saving measures without compromising service quality, resulting in improved profitability and ROI.

Guest Experience Enhancement: Utilized project management skills to implement guest-centric initiatives, including personalized services, loyalty programs, and tailored experiences. This approach led to increased repeat business and positive word-of-mouth referrals.

Cross-Functional Collaboration: Collaborated closely with various departments, including sales, marketing, and finance, to align projects with overall business goals. Coordinated efforts to ensure projects were executed seamlessly across departments, leading to cohesive and successful outcomes.

Crisis Management and Adaptability: Navigated challenging situations, such as unforeseen events or crises, with a calm and strategic approach. Adapted to changing circumstances, making swift decisions to ensure guest safety and satisfaction while minimizing negative impacts.

Quality Assurance and Standards: Enforced high-quality standards across all hotel operations, ensuring compliance with brand guidelines and industry regulations. Implemented quality assurance programs to consistently deliver exceptional guest experiences.

Vendor and Supplier Relationships: Cultivated strong partnerships with vendors and suppliers to secure favorable terms, negotiate contracts, and source high-quality products. Ensured timely delivery of materials and services, contributing to project success.