Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rolena Twiss

Zoarville,OH

Summary

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

5
5
years of professional experience

Work History

Care Coordinator

Catena Care
08.2023 - Current
  • Coordinated patient care plans across multidisciplinary teams to enhance service delivery.
  • Implemented tracking systems for patient progress, improving follow-up efficiency.
  • Conducted comprehensive assessments to identify patient needs and tailor interventions.
  • Collaborated with healthcare providers to streamline communication and resource allocation.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.

TEACHER ASSISTANT

THROUGH THE YEARS
12.2022 - 03.2025
  • Daily care for infants including diapering, feeding, play, etc
  • Supported classroom activities by preparing instructional materials and assisting with lesson implementation.
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
  • Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.

GENERAL MANAGER

MCDONALDS
03.2020 - 10.2022
  • Directed daily operations, ensuring high standards in service quality and customer satisfaction.
  • Managed inventory control processes, minimizing waste while ensuring stock availability.
  • Oversaw compliance with health and safety regulations, maintaining a safe workplace for employees and customers.
  • Fostered a positive work environment, mentoring staff to achieve professional growth and career advancement.
  • Led initiatives to streamline workflows, resulting in improved service speed and reduced operational costs.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Associate of Applied Science - Medical Assisting

Maricopa Community Colleges, Phoenix College
Phoenix, AZ
05.2013

Skills

  • CPR and First Aid certified
  • Communicable Disease training
  • Documentation proficiency
  • Progress monitoring
  • Time management
  • Patient assessment
  • HIPAA compliance
  • Organizational skills

Timeline

Care Coordinator

Catena Care
08.2023 - Current

TEACHER ASSISTANT

THROUGH THE YEARS
12.2022 - 03.2025

GENERAL MANAGER

MCDONALDS
03.2020 - 10.2022

Associate of Applied Science - Medical Assisting

Maricopa Community Colleges, Phoenix College

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