Rolencia Lowry
Riverdale,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly efficient individual well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
4
4
years of professional experience
Work History
Associate
Michaels Craft Store
Warner Robins, GA
09.2020 - 10.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Cashier
McDonald's
Warner Robins, GA
10.2021 - 03.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Operated cash register to record transactions accurately and efficiently.
Cashier
Circle K Convenience Store
Warner Robins, GA
09.2021 - 03.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting.
Medical Assistant
Billings Clinic Hospital
Billings, MT
12.2019 - 09.2020
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Tested and recorded blood glucose levels.
Education
Certification - Medical Assisting
Charter College
Billings, MT12.2019
High School Diploma -
Langston Hughes High School
Fairburn, GA05.2019
Skills
- Practice management
- EMR charting
- Triaging
- Result interpretation
- Patient evaluation
- Cash Handling
- Product and service sales
- Computer competencies
- Preparing reports
- Performance improvement
- Sales expertise
- Customer service orientation
- 85 WPM typing speed
Timeline
Cashier
McDonald's
10.2021 - 03.2022
Cashier
Circle K Convenience Store
09.2021 - 03.2022
Associate
Michaels Craft Store
09.2020 - 10.2022
Medical Assistant
Billings Clinic Hospital
12.2019 - 09.2020
Certification - Medical Assisting
Charter College
High School Diploma -
Langston Hughes High School
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