Rolencia Lowry
Production worker
Newark,DE
Overview
6
6
years of professional experience
Work History
Personal Shopper
kroger fullfilment
02.2025 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Streamlined order processing procedures, enhancing accuracy and reducing turnaround times for client requests.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Cashier
Restaurant Depot
12.2024 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided exceptional service by handling customer complaints and resolving issues effectively.
- Monitored inventory levels at checkout, alerting management of low-stock items promptly.
Service Assistant
ChristianaCare
02.2024 - 09.2024
- Accurately pick and pack customer supplies orders for delivery to hospital supply locations and off-site facilities in a manner that meets department standards for safety, security, and productivity. Responsible for the completeness and correctness of all orders filled. Performs general physical activities in warehouse; loading, unloading, sorting and moving products and materials manually and using material handling equipment.
- Handles supplies and equipment to ensure sterility and infection control when applicable.
- Stages all inbound shipments and the transport carts/totes in the appropriate areas.
- Restocks supplies in appropriate warehouse shelf/bin locations utilizing proper rotation, organization, identification, documentation.
- Performs cycle counts and keeps assigned shelf locations neat and orderly.
Amazon Warehouse
07.2022 - 09.2023
- Consistently pick items for customers orders at a fast pace with handheld scanner
- Stowed items into bins for customers orders with handheld scanner
- Safely operated warehouse material handling equipment
- Making sure customer come first
Walmart
04.2022 - 01.2023
- Processed payments and ringing up sales on cash register
- Responsible for greeting customers and answering questions about different merchandise
- Assisting customers while processing transactions
- Responsible to remove any unpurchased merchandise from the register area and restocking it in the appropriate areas
Call Center Representative
Home Depot
11.2020 - 07.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Display in-depth product knowledge to answer customers questions about orders, products, shipping etc
- Maintained up-to-date records on customers orders
- Resolved customer issues in a timely matter
- Facilitated information flow between customer service, account management operations, warehouses and more
Medical Assistant
Billings Clinic
12.2019 - 09.2020
- Obtained client medical history, medication information, symptoms and allergies
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Collected and documented patient medical information such as blood pressure and weight
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Documented vital signs and health history for patients in clinic and hospital environments
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Tested and recorded blood glucose levels
Education
High School Diploma -
Langston Hughes
05-2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Cleaning and sanitizing
- Time management skills
- Money handling
- Customer relations
- Scheduling appointments
- Order taking
- Ordering procedures
- Written and verbal communication
- Problem-solving
- ID verification
- Multitasking
- Refund handling
- Active listening
- Product assembly
- Hand tools
- Materials handling
- Machine operation
- Quality assurance
- Hand-held scanners
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Shopper
kroger fullfilment
02.2025 - Current
Cashier
Restaurant Depot
12.2024 - 04.2025
Service Assistant
ChristianaCare
02.2024 - 09.2024
Amazon Warehouse
07.2022 - 09.2023
Walmart
04.2022 - 01.2023
Call Center Representative
Home Depot
11.2020 - 07.2022
Medical Assistant
Billings Clinic
12.2019 - 09.2020
High School Diploma -
Langston Hughes