Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rolf Holder

Brooklyn

Summary

Dynamic professional with extensive experience in customer service and management, notably as an Assistant Store Manager at Christmas Tree Shops. Recognized for exceptional punctuality and time management, consistently achieving high customer satisfaction. Proven ability to foster teamwork and maintain a clean, safe environment, enhancing operational efficiency and employee performance.

Overview

25
25
years of professional experience

Work History

Uber Partner

Self Employed
03.2013 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.

Taxi Driver

Self Employed
06.2012 - 03.2013
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.

Assistant Store Manager/ Planning Manager

Christmas Tree Shops
08.2007 - 03.2012
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Overnight Assistant Store Manager

Bed Bath & Beyond
11.2000 - 03.2007
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Created and maintained safe and secure work environments for employees.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Education

George W Wingate High School
Brooklyn, NY
06-1996

Skills

  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational awareness
  • Time management
  • Communication
  • Safety-focused

Timeline

Uber Partner

Self Employed
03.2013 - Current

Taxi Driver

Self Employed
06.2012 - 03.2013

Assistant Store Manager/ Planning Manager

Christmas Tree Shops
08.2007 - 03.2012

Overnight Assistant Store Manager

Bed Bath & Beyond
11.2000 - 03.2007

George W Wingate High School

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