Rolf Vann II
St. Cloud,FL
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skills at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
Work History
Store Manager
Mattress Firm
Orlando, FL
08.2020 - Current
- Delivers excellent customer service and adheres to standard practices to maximize sales and minimize shrinkage.
- Manages daily store operations and ensures optimal customer service.
- Coordinates inventory management and maintains stock levels effectively.
- Monitors employee performance and identifies performance gaps for corrective action.
- Helps customers find specific products, answer questions and offer product advice.
- Engages with customers in friendly, professional dialogue to determine needs.
Service Technician
The Great Backyard
Knoxville, TN
11.2018 - 08.2020
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Examined previously completed work for accuracy.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Store Manager
Mattress Firm
Knoxville, TN
10.2013 - 10.2018
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
Education
Bachelor of Science - Business Administration
The University of Tennessee - Knoxville
Knoxville, TNSkills
- Verbal and Written Communication
- Goal Setting
- Employee Motivation
- Customer Service
- Multitasking and Organization
Timeline
Store Manager
Mattress Firm
08.2020 - Current
Service Technician
The Great Backyard
11.2018 - 08.2020
Store Manager
Mattress Firm
10.2013 - 10.2018
Bachelor of Science - Business Administration
The University of Tennessee - Knoxville