Rolland Hiatt
Assistant Store Manager
Tucson,AZ
Summary
Proven leader at Lowe's Home Improvement, adept in database management and relationship building, enhanced operational efficiency and customer satisfaction. Spearheads team development, achieving significant sales targets through innovative problem-solving and effective communication. Excels in Microsoft Office to streamline processes, demonstrating a commitment to results and team success.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Specialty Assistant Store Manager
Lowes Home Improvement
10.2019 - Current
- Develop and maintained strong relationships with vendors to facilitate timely product delivery.
- Coach sales associates in product specifications, sales incentives, and selling techniques, to significantly increasing customer satisfaction ratings.
- Establish performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintain positive customer relationships by responding quickly escalated customer service inquiries.
- Identify and communicate customer needs to supply chain capacity and quality teams.
Backend Operations Manager
Lowes Home Improvement
02.2015 - 10.2019
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services to customers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Dockworker
XPO Logistics
04.2014 - 10.2017
- Unloaded and loaded 18-24 trucks nightly.
- Ensured accurate order fulfillment by verifying contents against packing slips before shipment dispatching.
- Contributed to a decrease in damaged goods through careful handling and secure packaging practices.
- Streamlined loading and unloading processes for faster turnaround times on shipments.
Installed Sales Manager
Lowes Home Improvement
04.2009 - 02.2015
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales associates, installers, and management teams to develop solutions and accomplish shared objectives.
Education
Bachelor Of Applied Science - Cybersecurity
Wilmington University
New Castle, DE 04.2022 - Current
Associate Applied Science - Web Development
Pima Community College
Tucson, AZ 01.2017 - 04.2022
Skills
18 years of forklift experience
16 years power equipment trainer
Database Management
Creative problem solving
Relationship building and management
Timeline
Bachelor Of Applied Science - Cybersecurity
Wilmington University
04.2022 - Current
Specialty Assistant Store Manager
Lowes Home Improvement
10.2019 - Current
Associate Applied Science - Web Development
Pima Community College
01.2017 - 04.2022
Backend Operations Manager
Lowes Home Improvement
02.2015 - 10.2019
Dockworker
XPO Logistics
04.2014 - 10.2017
Installed Sales Manager
Lowes Home Improvement
04.2009 - 02.2015
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