Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
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Rollie Hernandez

Houston,Texas

Summary

Proactive and team-oriented professional with extensive experience as a Crew Member at Pizza Hut and Thirstys. Demonstrated expertise in food preparation and stock management, coupled with exceptional interactive communication skills. Achieved significant improvements in kitchen efficiency and customer satisfaction. Skilled in multitasking and prioritizing tasks to meet high standards of quality and service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

Pizza Hut
01.2025 - Current
  • Stocked shelves to organize aisles in assigned department.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked well with teammates and accepted coaching from management team.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished serving stations with fresh food and cleaned up spills.

Crew Member

Thirstys
12.2022 - 04.2024
  • Stocked shelves to organize aisles in assigned department.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals, and collected payments.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Accurately operated cash register to process customer payments.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

High School Diploma -

Long Academy
Houston, TX
06-2021

Skills

  • Cooking
  • Docking management
  • Food running
  • Stock management
  • Cash handling
  • Interactive communication skills
  • Multitasking and organization
  • Sanitizing
  • Taking orders
  • Task prioritization
  • Quality assurance
  • Point of sale operation
  • Food preparation
  • Menu memorization
  • Team contributions
  • Cleaning and sanitizing

Certification

  • Food Handler Certification - State or Local Health Departments.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Work-life balanceFlexible work hoursPaid time offHealthcare benefitsTeam Building / Company Retreats

Timeline

Crew Member

Pizza Hut
01.2025 - Current

Crew Member

Thirstys
12.2022 - 04.2024

High School Diploma -

Long Academy

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Rollie Hernandez