Hi, I’m
Rollinda Butler
Omaha,NE
Summary
Multifaceted technical and billing operations specialist with a proven track record of managing enterprise-level accounts, troubleshooting complex SaaS integrations, and providing high-impact support across POS, CRM, and cloud platforms. With over 5 years of experience in fast-paced, client-facing environments, I bring a unique blend of technical fluency, analytical insight, and customer-first strategy. Known for consistently exceeding KPIs, improving resolution time by 15%, and supporting high-revenue international clients. I thrive in cross-functional teams, streamline systems, and turn challenges into clear, documented, and scalable solutions.
Overview
6
years of professional experience
Work History
Toast, Inc
Customer Care Expert
10.2023 - Current
Job overview
- Provide high-level technical support to enterprise clients using Toast POS, resolving an average of 85+ tickets per week.
- Configure kitchen layouts, menu builds, payroll integrations for MLM clients.
- Lead international support using Adyen. Maintained CSAT score of 95%+.
- Document recurring issues and create workaround protocols.
LinkedIn
Billing Analyst (Promoted from Billing Support Analyst)
11.2020 - 06.2023
Job overview
- Managed billing for clients like Salesforce and Facebook across Net 30/60/90 cycles.
- Processed 100+ invoices monthly via Salesforce, Oracle, Dynamics.
- Maintained 99.9% accuracy. Reduced resolution time by 18%.
- Triage bugs and collaborate on billing enhancements.
Signature Performance
Customer Service Specialist
06.2019 - 11.2020
Job overview
- Supported providers on medical claim statuses (paid, denied, in process).
- Reported incorrect denials and maintained call accuracy of 97%.
- Contributed to a 20% increase in provider satisfaction scores.
Education
Burke High SchoolOmaha, NE
High School Diploma
12.2009
Metropolitan Community CollegeOmaha, NE
Associate of Arts from Clinical Nutrition coursework
04.2024
Skills
- SaaS Platform & POS Troubleshooting
- Multi-Location Merchant Support
- Payroll & Menu Configuration
- CRM Systems
- ERP Systems
- Billing Operations
- Revenue Management
- Dispute Resolution
- SOX Compliance
- Invoice Mapping
- Contract Review
- International Client Support
- API/Integration Debugging
- Network Diagnostics
- KPI Management
- Ticket Volume Analytics
- SLA Performance
- Excel
- PowerPoint
- Google Suite
- Vendor Communication
- Escalation
- Stakeholder Coordination
- Documentation
- Knowledge Base Development
Tools And Platforms
- Salesforce
- Oracle
- Microsoft Dynamics
- CSTOOL
- Glance
- Meraki
- Adyen
- Zendesk
- Slack
- Excel (VLOOKUP, Pivot Tables)
- PowerPoint
- Google Suite
- Adobe Acrobat
Professional Highlights
- Boosted first-contact resolution by 15% and reduced resolution time by 18%.
- Supported global SaaS integrations and international billing via Adyen & Toast.
- Managed high-volume invoicing with 99.9% billing accuracy.
- Maintained 95%+ CSAT and mentored teammates across systems and platforms.
Timeline
Customer Care Expert
Toast, Inc
10.2023 - Current
Billing Analyst (Promoted from Billing Support Analyst)
LinkedIn
11.2020 - 06.2023
Customer Service Specialist
Signature Performance
06.2019 - 11.2020
Burke High School
High School Diploma
Metropolitan Community College
Associate of Arts from Clinical Nutrition coursework
Similar Profiles
James AllenJames Allen
Data Analyst at Toast, IncData Analyst at Toast, Inc
Rollinda ButlerRollinda Butler
Customer Care Specialist - Enterprise at Toast, IncCustomer Care Specialist - Enterprise at Toast, Inc
Randy CalicaRandy Calica
Onboarding Consultant III at Toast, IncOnboarding Consultant III at Toast, Inc
Mary-Katherine DonnellyMary-Katherine Donnelly
Background Pianist for Dinner Lecture Events at Hillsdale CollegeBackground Pianist for Dinner Lecture Events at Hillsdale College
John AndrewsJohn Andrews
Dietary at AgemarkDietary at Agemark