Rolman Guevara
Westbury,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Acting Operations Supervisor
JetBlue Airways
Long Island City, New York
10.2023 - Current
- Utilize Gate Management Systems (GMS) to formulate a gate plot, taking into account multiple considerations including but not limited to: Fleet type, AC Swaps, Customer connections, Minimum ground time, Gate Constraints, and Tow considerations
- Communicate crucial information (e.g
- Gate changes, aircraft swaps, maintenance issues, delays) to all operational departments/stakeholders including System Operations
- Ensure timely completion of aircraft moves working closely with AGR team
- Assist when necessary in determining root cause for delays
- Oversee the management and support of any IROP, or any station anomalies including Safety/Security, facility issues, metering; winter ops; or emergency response; tarmac holds
- Monitor radio frequencies as needed
- Set up international arrivals - coordinate with other airport agencies, e.g
- CBP, Airport Authority, etc
- Able to strategically identify operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives
- Accountable to Ops Managers and/or General Manager for monitoring and safely executing daily flight activity
- Supports and coaches Ops Crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive feedback
- Directs and guides Ops Crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as Business Partners in order to ensure effective day-to-day collaboration and accountability
- Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards, including escalating any non-compliance to leadership, and advising of any other escalated operational issues while monitoring events
- Evaluates daily Crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations
- Other duties as assigned, including special projects.
Station Operations Coordinator
JetBlue Airways
Long Island City, New York
07.2022 - Current
- Responsible for ramp control - coordination of aircraft movement with AGR, other airlines and the Federal Aviation Administration tower
- Accepts in-range calls and communicates info/requests via radio or other means to all departments
- Obtains and communicates fuel loads to business partner
- Monitors Sabre Interact, Movement Control, Flight Explorer and other necessary programs in order to support the on time departure of our flight schedule
- Communicates crucial information to System Operations and all departments
- Monitors and communicates connection issues, payload restrictions, customer disturbances, and any other abnormalities
- Updates information into Movement Control to Flight Information Display Screens
- Dissects and determines root or extenuating cause on flight delays and then enters delay coding/comments
- Irregular operations management
- Facility maintenance and security communications
- Field Conditions Report updates throughout the day
- Other duties as assigned.
Airport Operations
JetBlue Airways
Long Island City, New York
09.2021 - Current
- Provide exceptional customer service
- Conduct check-in process for Customers via computer
- Verify Customers' personal identification
- Tag, lift, and handle Customer luggage
- Announce flight arrivals, departures, and pre-boarding information via the public address system
- Communicate with our Customers to keep them constantly informed
- Offer ancillary products to our Customers such as 'even more speed' and 'even more space'
- Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
- Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
- Operation of airport equipment, e.g
- Customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc
- Assist Customers with special needs, e.g
- Customers who need assistance in boarding
- Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
- Other duties as assigned.
Bookkeeper
Uncle Giuseppe's Marketplace
East Meadow
06.2017 - 01.2022
- Count Money
- Make Deposits
- Handle Return Transactions
- Call in Change Orders
- Answer Phone Calls
- Make sure front end is running smooth
- Make sure all cashiers are in proper uniform.
Passenger Service Agent
Pacific Atlantic Handling
JFK Airport
03.2021 - 09.2021
- Checking in passengers for flights at the ticket counter and gates
- Verifying passenger documentation
- Assigning seats and providing gate information
- Checking baggage
- Ensure that all work areas are functional (check-in, lobby, gate, baggage)
- Be enthusiastic about offering assistance where needed in all areas of passenger services
- Work in a team environment.
Passenger Service Agent
Swissport
JFK Airport
03.2019 - 05.2020
- Inspect and verify documentation of passengers
- Issue boarding passes
- Reschedule passengers affected by flight interruptions or cancellations
- Process baggages
- Make announcements
- Operate computer keyboards, and carrier specific reservation/ ticketing software
- Calculate fee
- Handle the needs of unaccompanied minors, VIPs and passengers needing wheelchair assistance
- Comply with all federal and municipal SOPs and policies
- Guide passengers through customs and immigration.
Passenger Service Agent
Copa Airlines
JFK Airport
09.2018 - 01.2019
- Check in Passengers
- Answer any inquiry a passenger has
- Verify passports
- Help disembark and board the plane
- Help passengers with special assistance.
Education
High School Diploma -
Westbury High School
06.2018
Skills
- Microsoft Word
- Excel
- Customer Service
- Leadership
- Communication
- Time Management
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Acting Operations Supervisor
JetBlue Airways
10.2023 - Current
Station Operations Coordinator
JetBlue Airways
07.2022 - Current
Airport Operations
JetBlue Airways
09.2021 - Current
Passenger Service Agent
Pacific Atlantic Handling
03.2021 - 09.2021
Passenger Service Agent
Swissport
03.2019 - 05.2020
Passenger Service Agent
Copa Airlines
09.2018 - 01.2019
Bookkeeper
Uncle Giuseppe's Marketplace
06.2017 - 01.2022
High School Diploma -
Westbury High School