Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rolnay Perez-Serpa

Tampa,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Overview

1
1
year of professional experience

Work History

Customer Support Specialist

TeamViewer US, Inc.
Tampa, FL
08.2022 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Resolved complex technical problems through root cause analysis techniques.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.

Education

High School Diploma -

Leto High School
Tampa, FL
06-2014

Skills

  • Customer Service
  • Technical Troubleshooting
  • Software Installation
  • Technical Support
  • Application Installations
  • Operating Systems
  • Remote Support
  • Issue Troubleshooting
  • Linux Technical Support
  • RMM Services

Languages

English
Professional
Spanish
Professional

Timeline

Customer Support Specialist

TeamViewer US, Inc.
08.2022 - Current

High School Diploma -

Leto High School

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Rolnay Perez-Serpa